Head of Communications
5 days ago
**Responsibilities**:
Design, transform and lead a modern, best-in-class marketing function
Develop and execute a comprehensive marketing and communications strategy, integrated with regional and business line strategic plans, supporting and elevating business goals
Elevate Chubb’s value proposition to its customers and business partners
Design and oversee development of online customer journeys that enhance the customer experience and provide sustainable value for them and the company
Oversee a cohesive content strategy and overall brand experience
Provide an effective and measurable marketing approach to introducing and promoting products and services to the marketplace
Partner with digital transformation product and service leaders to support and enhance digital marketing channel efforts
Lead corporate communications for the function including media and public relations, employee communications, and executive communications
Define and manage metrics designed to determine effectiveness of marketing and communications initiatives
Act as a strategic partner to senior leaders at the company by proactively identifying opportunities for innovation, improvement, and growth
Collaborate with internal business partners on value proposition definitions, strategy, creative development, execution and measurement of effective means to attract and engage customers and business partners, integrating online and offline channels and executing effectively across multiple channels. Similar responsibilities to engage and inspire the function’s employee population
Recruit, develop, motivate, and mentor a high performing team of communications experts
**Qualifications**:
**Requirements**:
Knowledge of financial services regulatory compliance and relevant laws, codes, guidelines.
Experience in compliance management concepts and practices and in running effective assurance and monitoring programs
Excellent relationship skills and the ability to work closely with business and function leaders to enhance compliance and improve customer outcomes across the business
Ability to operate at all levels of the organisation
Exceptional oral and written communication, analytical, presentation and facilitation skills
Ability to work autonomously and collaboratively and to effectively manage a team
Excellent attention to detail
Ability to multitask and adhere to deadlines
Proficient in both Bahasa Indonesia and English language
**Experience**:
10+ years experience in marketing (preferred experience in insurance/financial services)
Proven track record as a strategic business leader and partner, capable of integrating broad, divergent concepts into creative, impactful marketing initiatives and programs
Commerically minded with a deep understanding of insurance channel strategies, including strategic partnerships and acquisitions, existing customer marketing, digital, customer service and sales/retention.
Experience defining the vision for customer experience, enhancing key capabilities, and building a team that works across the business to design, re-engineer and digitize key customer journeys.
Experience working in a highly matrixed global organisation.
Ability to work at a fast pace and under pressure without compromising quality or service - successful experience managing demanding deadlines, changing requirements, and working with limited resources and information
Fully capable of working collaboratively at the highest levels throughout the company as well as external executive business partners and potential customers, orchestrating work across multiple business functions and parties
Must be knowledgeable of industry standards and regulations and maintain all required industry licenses / regulations in Indonesia market
Bachelor’s degree required, Marketing or Marketing Management preferred
Languages - English (native level), Asian languages are advantageous
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