Operations Associate

4 months ago

Bandung, Indonesia lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and driver partners directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion for serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of driver partners and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

Currently, we are looking for a high-caliber individual to join as an** Operations Associate (Lead Generations). **You’ll be placed in the Operations Department and responsible for generating more driver partner leads and reporting to the Operations Manager.

**THE RECRUITMENT PROCESS WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED**

**What you'll do**:

- Design, develop, and implement driver acquisition processes
- Increase the supply of Pickup Bak, Van, Engkel, and Double Engkel in Bandung, Cirebon, and other West Java areas
- Generate driver leads, mainly through offline acquisition
- Initiate and execute offline driver acquisition & offline onboarding process
- Manage the driver field team to acquire driver leads and convert those leads into registered drivers on our platform
- Build and retain a high-activity driver community
- Collaborate with local teams when executing new initiatives
- Act as project manager for all offline driver events
- Generate and execute new initiatives or events to increase the number of registered drivers
- Exceed individual and team targets & KPIs

**What we seek**:

- Minimum of 2 years of working experience in operations, preferably from a startup company
- Good understanding of the Bandung and West Java market
- Ability to communicate in local languages is preferred
- Strong connection with the drivers' community in Bandung, Cirebon, and West Java areas
- Data-driven & target-oriented
- Agile to change
- Strong influence, communication, and presentation skills to self-position at all levels within the organization
- Ability to champion new processes from plan to monitor/ evaluation
- A positive, proactive, self-starter, passionate, and attention to details
- Strong verbal and written communication skills
- Highly experienced with Spreadsheet, Microsoft Excel, and PowerPoint
- Fluent in English (written and spoken)
- Lalamove respects your privacy and is committed to protecting your personal data.

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