Integration Support Supervisor

3 days ago


Jakarta, Indonesia Indodana Full time

Company Description

Indodana is a FinTech startup established in November 2017 and have been fully licensed by OJK since May 2020. Indodana main products are PayLater & Lending services that empower big name brand product such as Tiket PayLater, BliBli PayLater, Mitra Bukalapak PayLater, and LinkAja PayLater.

The position will work and contribute directly to various moving parts of FinTech product and technology ranging from PayLater customer feature, Real-Time Credit Risk Assessment & Credit Approval System, Computer Vision Algorithm (OCR, liveness detection), Real-Time Data Integration with various 3rd Party Data Source, utilizing cutting edge DevSecOps infastructure & technology, and large scale data processing system on top of Google Cloud Platform Environment.

**Job Description**:

- Work in collaboration with Business Team, Product Team, and IT Team to conduct detailed business process analysis and document Partner’s business models and requirements
- Maintain service integration guides and implementation best practices
- Handle pre-launch communication, and collaboration with Business Team to ensure smooth onboarding for clients
- Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
- Facilitate setting up test accounts, provide technical development, and guide the Merchant through testing and pre-launch activities

**Qualifications**:

- Minimum of 2 years experience in partner/merchant integration/merchant support and troubleshooting
- Familiar with API,Integration, testing and business process flows
- Required skill(s): communication, microsoft excel, negotiation, tech related troubleshooting
- Strong interpersonal and communication skills with the ability to communicate effectively.
- Display strong ability to drive problem-solving, identify root cause, analyze data details to take appropriate actions.
- Ability to learn processes



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