Integration Support Supervisor

4 days ago


Jakarta, Indonesia Cermati.com Full time

Job Description
- Work in collaboration with Business Team, Product Team, and IT Team to conduct detailed business process analysis and document Partner’s business models and requirements
- Maintain service integration guides and implementation best practices
- Handle pre-launch communication, and collaboration with Business Team to ensure smooth onboarding for clients
- Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
- Facilitate setting up test accounts, provide technical development, and guide the Merchant through testing and pre-launch activities

Qualifications
- Minimum of 2 years experience in partner/merchant integration/merchant support and troubleshooting
- Familiar with API,Integration, testing and business process flows
- Required skill(s): communication, microsoft excel, negotiation, tech related troubleshooting
- Strong interpersonal and communication skills with the ability to communicate effectively.
- Display strong ability to drive problem-solving, identify root cause, analyze data details to take appropriate actions.
- Ability to learn processes



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