Integration Support Supervisor

2 weeks ago


Jakarta, Indonesia Cermati.com Full time

Company Description

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

**Job Description**:

- Work in collaboration with Business Team, Product Team, and IT Team to conduct detailed business process analysis and document Partner’s business models and requirements
- Maintain service integration guides and implementation best practices
- Handle pre-launch communication, and collaboration with Business Team to ensure smooth onboarding for clients
- Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
- Facilitate setting up test accounts, provide technical development, and guide the Merchant through testing and pre-launch activities

**Qualifications**:

- Minimum of 2 years experience in partner/merchant integration/merchant support and troubleshooting
- Familiar with API,Integration, testing and business process flows
- Required skill(s): communication, microsoft excel, negotiation, tech related troubleshooting
- Strong interpersonal and communication skills with the ability to communicate effectively.
- Strong written and oral English is required
- Display strong ability to drive problem-solving, identify root cause, analyze data details to take appropriate actions.
- Ability to learn processes



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