Customer Experience Governance Analyst

The Customer Experience Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

This role uses consulting skills, business knowledge, and solution expertise to effectively integrate technology into the business user’s expected requirements. **Responsibilities**: Support business users in defining. designing, and improving business process and system design in customer experience side. Support product team and technology team in the...

Create a strategy for providing a positive brand experience to channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Customer and Data...

Provide guidance to companies in making action plans and developing remediation steps to anticipate - Create and control technology development plans to ensure possible risks that will arise are recorded and handled by information security management - Collect data and documentation regarding all issues and solutions - Collaborate with operations to improve...

Location: Jakarta, Indonesia Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...

**Main Responsibility** Responsible for maintaining and improving data quality so that information derived from data processing is accurate. Lead and manage all data governance activities. 1. Perform statistical tests on large data sets to determine data quality and integrity 2. Evaluate system performance and design, and their impact on data quality 3....

Company Description AgriAku is a leading technology-based local agribusiness company in Indonesia. Launched late last year, AgriAku's mission is empower mitra through sustainable, inclusive and profitable technology business models. **Job Description**: - Build and maintain data catalog and data access, provide documentation and SOP. - Govern and enforce...

Job Requirements:Bachelor Degree or Master Degree in any fieldSolid Experience in Planning and Implementing Service Blueprint in Service Industry such as Hospital, Hotel, and Tourism.Proficiency in English and Mandarin language (plus point)Knowledge and Skills Required: Customer Service, Customer Satisfaction Index, and Good communication and diplomacyJob...

Customs Analyst Join Cisco's Global Tax and Customs Team (GTC) as a key member of our Customs organization in Jakarta, Indonesia. You will play a pivotal role in ensuring compliance with both Indonesia and global customs laws and regulations while optimizing customer satisfaction and enhancing Cisco’s profitability. This position offers a direct reporting...

**ANALYST, INDONESIA**_ _ Vriens & Partners (V&P) is the leading government affairs consulting firm in Southeast Asia. Operating in the most dynamic part of the world, Vriens & Partners is headquartered in Singapore, with offices in the Philippines, Vietnam, Indonesia, Thailand, Myanmar, Malaysia, and Cambodia. Our team comprises 110 full-time employees...

.**LOOKING FOR INDONESIAN CITIZENS RESIDING IN INDONESIA** **Job Title**: UI/UX Designer **Salary Range**: $500 - $2500+ USD **Contract: Full-Time** (After 90-Day Trial) **Schedule**: 9AM - 6PM EST **Benefits**: Unlimited paid time off, unlimited paid sick days, home office allowance, bonuses, and regular salary increases with performance. **Duties and...

We are SmartCyber, member of Cybertrend, one of the leader data science consultants in Indonesia. We believe as a company that can unlock its full performance capacity and for this purpose we need you to join us AS **BUSINESS ANALYST.** **About The Role**: As **BUSINESS ANALYST**, you will be part of the core team, in ensuring that our product and solution...

-Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...

Immediate Position of Analyst with Terradata and Hadoop knowledge Location : Indonesia Min Exp : 5 Years Banking experience is must The Data Management Office is a business function that covers Enterprise Data Governance, Data Management, Big Data Analytics and Enterprise Data Strategy. The role is expected to perform advanced analytics and data...

**Responsibilities**: Act as point of contact for Customer Service users in country and Regional offices with regards to any system changes and new implementations for CRM (Customer Relationship Management). Act as a bridge between users and the IT Infrastructure team, translate business requirements into technical spec requirements. Assist the business...

**Responsibilities** - Works with the Product Owner to facilitate stakeholder interviews, solution workshops and analysis of business requests and requirements to generate new product backlog items - Analyzes and documents how systems, processes, procedures and end users will be impacted by future development - Facilitates the identification of business and...

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Client Experience Associate...

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

**What you do** - Defines and establishes the company’s data governance framework and performance metrics to ensure proper management of all critical data elements - Defines the roles and responsibilities related to data governance and ensures accountability for the stewardship of critical data elements - Develops and maintains key artefacts (e.g. business...