Customer Experience Governance Analyst

The Customer Experience Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

Create a strategy for providing a positive brand experience to channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Customer and Data...

Provide guidance to companies in making action plans and developing remediation steps to anticipate - Create and control technology development plans to ensure possible risks that will arise are recorded and handled by information security management - Collect data and documentation regarding all issues and solutions - Collaborate with operations to improve...

Location: Jakarta, Indonesia Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...

Company Description AgriAku is a leading technology-based local agribusiness company in Indonesia. Launched late last year, AgriAku's mission is empower mitra through sustainable, inclusive and profitable technology business models. **Job Description**: - Build and maintain data catalog and data access, provide documentation and SOP. - Govern and enforce...

**Main Responsibility** Responsible for maintaining and improving data quality so that information derived from data processing is accurate. Lead and manage all data governance activities. 1. Perform statistical tests on large data sets to determine data quality and integrity 2. Evaluate system performance and design, and their impact on data quality 3....

Job Requirements:Bachelor Degree or Master Degree in any fieldSolid Experience in Planning and Implementing Service Blueprint in Service Industry such as Hospital, Hotel, and Tourism.Proficiency in English and Mandarin language (plus point)Knowledge and Skills Required: Customer Service, Customer Satisfaction Index, and Good communication and diplomacyJob...

Customs Analyst Join Cisco's Global Tax and Customs Team (GTC) as a key member of our Customs organization in Jakarta, Indonesia. You will play a pivotal role in ensuring compliance with both Indonesia and global customs laws and regulations while optimizing customer satisfaction and enhancing Cisco’s profitability. This position offers a direct reporting...

We are SmartCyber, member of Cybertrend, one of the leader data science consultants in Indonesia. We believe as a company that can unlock its full performance capacity and for this purpose we need you to join us AS **BUSINESS ANALYST.** **About The Role**: As **BUSINESS ANALYST**, you will be part of the core team, in ensuring that our product and solution...

Immediate Position of Analyst with Terradata and Hadoop knowledge Location : Indonesia Min Exp : 5 Years Banking experience is must The Data Management Office is a business function that covers Enterprise Data Governance, Data Management, Big Data Analytics and Enterprise Data Strategy. The role is expected to perform advanced analytics and data...

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

**Responsibilities** - Works with the Product Owner to facilitate stakeholder interviews, solution workshops and analysis of business requests and requirements to generate new product backlog items - Analyzes and documents how systems, processes, procedures and end users will be impacted by future development - Facilitates the identification of business and...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Client Experience Associate...

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

**What you do** - Defines and establishes the company’s data governance framework and performance metrics to ensure proper management of all critical data elements - Defines the roles and responsibilities related to data governance and ensures accountability for the stewardship of critical data elements - Develops and maintains key artefacts (e.g. business...

Create a strategy to create a good brand experience with channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Data Analyst...

Develop and maintain IT policies, standards, and procedures in accordance with applicable internal and external regulations. Collaborate on several teams to design, implement, document, and monitor all key IT controls. Performing IT risk management Assess the overall potential IT risks related to operations, systems, and infrastructure, report the IT Risk...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

**Requirements**: - Fresh graduate are welcome to apply - Minimum 1 year as a IT security analyst - Basic knowledge in coding, infrasturcture, or cyber security governance - Proficient in the fundamentals or cyber attack techniques - Knowledgeable in security incident response (FLOW) - Strong communication skills and adaptability Pay: Rp5,000,000 -...

**Business System Analyst** The Business System Analyst is familiar with a wide variety of business concepts, practices, and procedures as they relate to IT, business and operations. This role conducts current-state analysis, use casing, and requirements elicitation and is capable of writing user stories as an output of these activities. The Business &...