Incident Manager

4 months ago

Jakarta, Indonesia Philip Morris International Full time

At PMI, we’ve chosen to do something incredible

We’re totally redefining our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

***:
**IT at PMI**:
PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.

Such a shift creates an abundance of unique and progressive IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up - with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with innovative technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

***:
**Joining Information Security**:
Running at the forefront of PMI's Digital Transformation, Information Security offers guidance, solutions and advisory all across PMI, supporting our secure journey towards a smoke-free future.

Our scope ranges from security assessments, architecture, governance and risk advisory, through resilience, cyber threat intelligence and incident response, to supporting PMI Functions, Markets, and Platforms (e.g. Finance, People & Culture, Operations, Consumer or Product) and building an organizational security culture.

***:
**Your day to day**:

- Lead and coordinate the technical response to serious cyber incidents, e.g. APT activity, targeted malware campaigns, vulnerability exploits and network-based attacks in order to contain, eradicate and recover from malicious activity.
- Lead technical bridge-lines to triage incidents and to define and implement containment strategies, which often involve multiple challenging priorities.
- Produce pristine communications to senior business partners in a timely manner to outline the anatomy of attack and the details of the response and remediation activity.
- Lead and take ownership for all incident response key decisions, ensure auditable records and logs are maintained and incident records are up to date.
- Drive post-incident review activity with a focus on root cause analysis and continuous improvement.
- Build and develop relationships with key business partners to promote the awareness of Incident Response processes.
- Produce weekly and monthly Management Information pertaining to incidents handled and the current threat landscape.
- Maintain up-to-date knowledge on the latest tools, tactics and procedures (TTPs) used by Threat Actors.
- Provide support for major incident escalations which may involve occasional out-of-hours activity.

***:
**Who we are looking for**:

- 3+ years demonstrable experience in leading serious cyber incidents
- Highly effective risk assessment, data analysis and communication skills.
- Ability to multitask in a high pressure, fast-paced environment.
- Ability to communicate complex topics to key partners whilst clearly articulating risk and impact.
- Problem-solving skills
- The ability to make quick, confident decisions.
- Solid understanding of Windows & Linux operating systems and network fundamentals
- Strong knowledge of the latest TTPs, especially in respect of nation-state level attacks.
- Experience of developing, implementing and continually improving IR playbooks.
- Experience of handling sensitive insider threat incidents.
- Knowledge of the NIST cyber security framework.
- Familiarity with SIEM (Sentinel, Splunk), Microsoft Defender Suite and computer forensic tools.
- Passion for the cyber security industry.

Be great to also have:

- Practical experience with security vulnerabilities, exploits and malware.
- Industry certification, e.g. GCIH, GCFA, CEH, CFE, GREM etc.

What’s in it for you?

There are many IT Organizations out there, so why should you join ours?

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us:

- Work-life balance: Wellbeing comes first. We offer a fantastic office environment and hybrid working options to ensure you have the best work-life balance possible.
- Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and intuition for business. The capa

  • Incident Management

    7 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Incident Management

    7 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Incident Response

    7 months ago

    Jakarta, Indonesia Crypto.com Full time

    **Responsibilities**: - Report to Senior Manager to facilitate all phases in the incident response lifecycle - Involve in various incident prevention projects to improve Security posture Preparation - Understand different regulatory and compliance requirements like critical time to report, escalation flows, etc. - Take part in self-assessment exercises...

  • Incident Management Specialist

    1 week ago

    Jakarta, Indonesia PT. ALTO Network Full time

    PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the...

  • Incident Management Executive

    2 hours ago

    Jakarta, Indonesia Abhidi Solution Full time

    Monitoring the system Alerts / Alarms Log the details of Alerts / Alarms Notify the concerned the TL’s Acknowledge the problem if in scope Inform Helpdesk Team if problem out of scope Initiate temporary restoration Generate Monitoring Reports Follow up open issue and ensure closer. Ensure accuracy in Shift handover/take over form. Review all...

  • Service Manager/incident Manager

    1 week ago

    Jakarta, Indonesia 8x8, Inc. Full time

    As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer...

  • Incident Investigator

    2 months ago

    Jakarta, Indonesia RecruiterPal Full time

    COMPANY DESCRIPTION If you are intellectually curious by nature, and believe in the power of technology to change peoples' lives, we would love to have a conversation with you. DESIGNATION : Incident Investigator / Forensic Investigator / Threat Investigator RESPONSIBILITIES- Analyse cyber threats - Propose mitigation techniques and countermeasures -...

  • Cyber Defense Incident Responder

    8 months ago

    Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. RESPONSIBILITIES - Assist in triaging security alerts and...

  • Trevo Id

    6 days ago

    Jakarta, Indonesia SOCAR Mobility Malaysia Full time

    **Incident Management Senior Associate** Jakarta, Indonesia Are you a talented and driven problem solver who would like to join us in Jakarta, Indonesia? Someone with a startup mentality, who is capable of integrating into a multicultural team? **Which journey will you join?** TREVO aims to change not just the way people in South East Asia move around,...

  • Incident Response Customer Support

    7 months ago

    Jakarta, Indonesia PT. Sinar Jernih Suksesindo Full time

    Incident Response Customer Support (Psychology Graduate) We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team. The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be specialized to incident response...

  • Senior Associate, Service Coordinator

    2 days ago

    Jakarta, Indonesia PT Kyndryl Solutions Indonesia Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Customer Service

    7 months ago

    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    Hi, We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team in South Jakarta. Position: Incindent Response Customer Support (Psychology Graduate) The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be...

  • Customer Care Incident Response

    7 months ago

    Jakarta, Indonesia Koperasi Simpan Pinjam Sinergi Dana Cipta Full time

    Persyaratan S1 - Psychology with minimum 2.75 GPA English & Bahasa proficiency with both clear articulation and written are mandatory. Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian activity would be an advantage. Excited with Customer Service role, Accustomed in working with target and in a fast-pace...

  • Sr. Infosec Incident Response Engineer

    2 weeks ago

    Jakarta, Indonesia PT HM Sampoerna Tbk. Full time

    Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and...

  • Technology Service Manager

    2 weeks ago

    Jakarta, Indonesia Coda Payments Full time

    **What we do** Founded in 2011, Coda Payments helps digital content providers monetize their products and services in more than 50 markets. Publishers of leading games like Moonton (Mobile Legends: Bang Bang), Garena (Free Fire) and Tencent (PUBG Mobile), streaming platforms like beIN and Bigo Live, apps like Tinder, and video-on-demand platforms like Viu...

  • Problem Manager

    4 days ago

    Jakarta, Indonesia Paymentology Full time

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...

  • Security Manager

    3 months ago

    Jakarta, Indonesia Adaro Energy Full time

    Job Information - Position Name : - Security Manager- Work Location : - Kalimantan Utara- Employment Status : - Permanent- Minimum Year of Experience : - 5 Year(s)- Closing Date : - 17 November 2024Job Responsibilities - The Security Manager will be responsible for ensuring the safety and security of the facility, personnel, and critical infrastructure. This...

  • Hse Manager

    1 week ago

    Jakarta, Indonesia Humana International Full time

    **Role Summary**: Responsible to spearhead occupational health and safety, industrial hygiene, and maintaining the H&S management system through developing, implementing, and monitoring the compliance of health and safety systems and initiatives in the organization. **Main Responsibilities**: - Monitor, review and interpret existing and proposed changes to...

  • IT Operations Specialist

    7 days ago

    Jakarta, Indonesia Dans Multi Pro Full time

    Manage the incident and problem management process and ensure all incidents and problems are properly identified, prioritized, investigated, and resolved in a timely manner. Perform root cause analysis to identify underlying problems and make recommendations for improvements to prevent future incidents and problems. Communicate with stakeholders and IT...

  • PMO - Project Manager

    3 months ago

    Jakarta, Indonesia IT Group Indonesia Full time

    Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews - Ensuring that systems, procedures, and methodologies are in...