Customer Support

**About Janio** Our platform will look to use AI and machine learning to enable real-time tracking, route optimisation, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network. **The Role** The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing...

**Identify customer needs and guide customers by using particular features**: - **Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)**: - **Monitor customer complaints on social media and reach out to provide assistance**: - **Inform customers on any new features and its functions**: - **Conduct...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million...

Responsibilities: - Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice) - Escalate complex issues to the Team Lead for resolution - Maintain a typing speed of at least 50 words per minute - Exhibit effective communication and active listening skills - Collaborate with team members to ensure seamless...

**Detail**: Full-time salaried position in our Jogja-based headquarter **Roles**: - As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product. **Primary Responsibilities**: - Answer incoming support ticket and online chat requests from our customers...

**Minimum Requirement** 1. Must possess a College Degree 2. Must have experience in a similar role, demonstrating an understanding of the job functions and requirements 3. Strong analytical thinking and problem-solving abilities. 4. Proficient in basic English for effective communication. 5. Demonstrates effective communication skills, with an emphasis...

**_What you'll be doing_** - Be the point of contact for all customer inquiries - Meeting Service levels and KPIs defined by the Company - Resolving all in scope enquiries and appropriate escalation when required - Follow-up on inquires not immediately resolved - Complete ticket logs and reports - Recommend process improvements - Other duties as...

Handle User complaints which manifest as incoming Ticket in Resolution Tools - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. - Acknowledging and resolving...

**Role : Customer Service** **Placement : Kab. Sleman, Yogyakarta** **Status : Urgent** **Responsibilities**: - Identify and escalate priority issues through appropriate channels. - Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. - Meet all key performance indicators set by the...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million...

**Responsibilities**: - Identify and escalate priority issues through appropriate channels. - Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. - Meet all key performance indicators set by the company and client. - Work with other team members in identifying better ways in providing...

Have a minimum D3/S1 - Experience as a customer support min 1 year will be a plus - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good command of English...

Have a minimum D3/S1 - Experience as a customer support min 1 year will be a plus - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good command of English...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - Strong customer care skills and active listening - Familiar with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time...

Have a minimum D3/ S1 - Experience as a customer support live chat min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively -...

Have a minimum D3/S1 - Experience as a customer support min 1 year will be a plus - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good command of English...

**Customer Service Specialist**: - Yogyakarta, Indonesia- Marketing, Fulltime*** **Detail**: **Peran** - As a Customer Service Specialist at DomaiNesia, you will be responsible for providing guidance to resolve customer issues and delivering clear information about our products.**Tanggung Jawab Utama** - Respond to incoming phone calls, support tickets,...

**Do you want to go stepping up your next career? Do you feel challenged working in a startup company? Are you interested in English speaking environment?TechGrid Asia is hiring!** Set an eye for a focus-on-detail career? Start here at TechGrid!Headquartered in Singapore, we have expanded to Indonesia with an office in **Yogyakarta**. Our company focuses on...