Customer Support Agent Tier 1

**About Janio** Our platform will look to use AI and machine learning to enable real-time tracking, route optimisation, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network. **The Role** The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

Minimal Education S1 - Preferably Male - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Manage KPI Agent CS - Good administrative skills - Responsive - Already vaccinated **Salary**: From Rp3,100,000 per month **Education**: - S1 (preferred) **Experience**: - Team Leader: 1 year...

Online Community: 1. Engage Tier 3-5 agent via WA & Telesales 2. Engagement count if the message has been read and agent reply the message 3. Share the new information related to product, benefit of upgrade tier, promo and upcoming events 4. Invite the potential agent to WAG community 5. Invite the agent to online class 6. Report the engagement via...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - Strong customer care skills and active listening - Familiar with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time...

Have a minimum D3/S1 - Experience as a customer support min 1 year will be a plus - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good command of English...

Have a minimum D3/S1 - Experience as a customer support min 1 year will be a plus - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good command of English...

Have a minimum D3/S1 - Experience as a customer support min 1 year will be a plus - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good command of English...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Fast...

DepartmentOperations- LevelEntry Level- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Handle Customer question/complain Escalated the ticket to Team Lead Minimum SMA/SMK Have a mínimal 1 year experience as customer service, live chat agent or call center Focus and understand users' needs. Excellent written and verbal communication skills and decision making skills Able to work on Monday-Friday (office hour)

Job Desk: - Maintain relationships with clients and help them to communicate with our internal. - Digging and creating client needs and transforming the need into a new project. - Negotiation with client related client need and give advice to client receive and process sale orders to operation - Expediting orders through internal liaison (Operational,...

**About the role** Customer Care Unit Operation Officer (known as second layer) **What You Will Do** - Compile or gathering information From outside which engage to CCU (Customer, Agent, and Business partner) - Handling Complaint and escalating to stakeholders - Reach out customer for detail complain or Deliver solutions to customer or agent directly -...

Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Minimum Bachelor Degree all major - Have a mínimal 1-year experience as customer service, live chat agent or call center or mínimal 6 months - Fluent in English writing and reading - Focus and understand users' needs. - Excellent written and verbal communication skills and decision making skills - Able to work on 24 hours shifting schedule **Job Type**:...

Kualifikasi: Pria/Wanita usia 19 sd 32 tahun Lulusan SMA/Sederajat, Fresh Graduate dipersilakan melamar Aktif di Sosial Media Memiliki pengalaman dibidang Telemarketing diutamakan Berorientasi pada target Penempatan di Kantor Agent&Co cabang Jogja **Job Types**: Full-time, Contract Contract length: 3 months **Salary**: From Rp150,000,000 per...

**Kualifikasi**: **1. Min. SMA Sederajat (Berpengalaman)** **2. Usia Maks 30 tahun** **3. Memiliki pengalaman sebagai Telesales / Marketing / Sales agent mínimal selama 1 tahun di 1 perusahaan** **4. Siap bekerja secepatnya** **Benefit**: **Gaji UMP** **BPJS** **Insentif** **Karir** Jenis Pekerjaan: Kontrak Panjang kontrak: 12 bulan

Job description: - Perform comprehensive KYB checks and assess client screening result - Conduct standard CDD in business onboarding - Analyze the business risk for onboarding purposes **Requirements**: - Strong knowledge of regulatory requirements, KYC/KYB procedures. - Minimum one year of experience in financial services KYC/KYB analysis. - Familiarity...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

AGENT CONTACT CENTER NON VOICE Deskripsi Pekerjaan: Menerima Keluhan atau pertanyaan dari customer melalui channel yang tersedia sesuai dengan product knowledge dan SOP yang berlaku. Kualifikasi: 1. Pria/Wanita, Usia maks. 28 thn 2. Pendidikan min. D3, IPK 2,75 3. Menyukai dunia pelayanan 4. mempunyai kemampuan analisa yang baik 5. Mampu mengoperasikan...