Customer Support Officer
2 weeks ago
**_What you'll be doing_**
- Be the point of contact for all customer inquiries
- Meeting Service levels and KPIs defined by the Company
- Resolving all in scope enquiries and appropriate escalation when required
- Follow-up on inquires not immediately resolved
- Complete ticket logs and reports
- Recommend process improvements
- Other duties as assigned
**_- What we're looking for_**
- Minimum language skills required; read, write and interpret (Bahasa Indonesia and English)
- Excellent verbal communication in English
- Must be flexible with shift working hours as there will be over time involved in the position to meet required deadlines
- Freshgrads are welcome to apply
**_- Nice to Haves_**
- Financial/tech background
**Job Type**: Contract
**Salary**: Rp2,200,000 - Rp2,700,000 per month
**Education**:
- SMA/SMU/SMK (required)
**Language**:
- English and bahasa (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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