Technology Support Engineer

6 months ago


Jakarta, Indonesia Takeda Pharmaceutical Full time

**Job Description/Role Profile**

**Job/Position**:
Associate Solutions Engineer (job profile title)

Technology Support Engineer (Business title)

**BU/Organization**:
GDT

**Department**:
Technology Operations - Workforce Technology Support

**Line Manager’s Position Title**:
Technology Operations Partner - ISEA/Indonesia/Philippines/India

**Location**

Indonesia

**_ OBJECTIVES/PURPOSE_**
- Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:

- End User Support
- Hardware troubleshooting and repair
- Operating systems and software
- Tools and processes

**_
ACCOUNTABILITIES:_**
- Investigates issues, analyzes solutions and implements technical changes on small projects.
- Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
- Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
- Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
- Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
- Support on meeting rooms and meeting events
- Ensures that system improvements are successfully implemented.
- Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
- Works under moderate guidance and direction.
- Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

**_ RELATED TO THIS ROLE _**
- Provide regular updates on planned Initiatives and reports on Technology Operations and projects.
- Ensure data accuracy on managed services

**_ DIMENSIONS AND ASPECTS_**

**Technical/Functional (Line) Expertise**
- Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

**Leadership**
- Oversee day-to-day operations and performance
- Objective performance self-evaluation
- Develop self and colleagues by available trainings and knowledge sharing.
- Support training needs identified with the business.
- Provide Voice of the Customer feedback and continuous improvement opportunities.

**_ EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:_**

**Required**:

- Associate degree or equivalent.
- 1 to 3 years of relevant experience.
- Good oral and written communications skills, with analytical and problem solving skills.
- Ability to write and speak in the English and local language.
- Efficient time management and coordination of tasks, working in a global IT environment.
- Professional vocational training in Computer Science.
- Work continuously to enhance own skills and take proactive ownership
- Excellent customer management skills

**Preferred**:

- Bachelor Degree/Masters
- Working knowledge of ITIL
- Pharmaceutical industry and/or drug development business experience is a plus.

**LICENSES/CERTIFICATIONS**:
**PHYSICAL DEMANDS**:
**TRAVEL REQUIREMENTS**:

- Access to transportation.
- Travel to other Takeda locations could be required

**Locations**:
Jakarta, Indonesia

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time


  • IT Engineer

    6 months ago


    Jakarta, Indonesia Ultimate Technology Solution Full time

    IT Engineer - Radio & Electronics (Jakarta) **Company**: PT. Ultimate Technology Solution **Location**: Jakarta, Indonesia - We are seeking a highly skilled and motivated IT Engineer with a strong background in radio and electronics to join our growing team. - This multifaceted role combines your expertise in radio and electronics with providing...


  • Jakarta, Indonesia JPMorgan Chase Full time

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues utilizing standard...

  • IT Support Engineer

    7 months ago


    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    Set Up and installation software Update patches, using software distribution tools Provide helpdesk support and resolve problems to the end user’s satisfaction Utilize and maintain the helpdesk tracking software Assist with on boarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional...


  • Jakarta, Indonesia JPMorgan Chase Full time

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services....


  • Jakarta, Indonesia JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our...


  • Jakarta, Indonesia JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues...

  • Technology Support Ii

    6 months ago


    Jakarta, Indonesia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing...


  • Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia. NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack...


  • Jakarta, Indonesia JPMorganChase Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for...

  • IT Support Engineer

    7 months ago


    Jakarta, Indonesia Elabram Systems Full time

    Create and manage the infrastructure support JIRA tickets, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved - Support IMAC (Install, Move, Add and Change) requests from staff - Hardware and software purchase request (quotation, paperwork, tracking, etc) - IT asset management (setup,...


  • Jakarta, Indonesia PT Phintraco Technology Full time

    As Layer 1 and Layer 2 for supporting in Maintenance team (On site customer). Partaking in technical design review, integration, product testing, troubleshooting, installation, and problem analysis. As Layer 2, you will responsible for helping L1 Support to provide Analysis, troubleshooting, and solution. Responsible for technical security advisory and...


  • Jakarta, Indonesia PT Equnix Business Solutions Full time

    Company Description **Equnix Business Solutions** (Equnix) is an IT Solution Provider delivering alternative solutions for Corporations to achieve more resilience and independence in IT. Our solution is based on research and heavily uses Open-source software, especially in IT Infrastructure such as RDBMS, OS, Network, Filesystem, Security, etc. We strive to...

  • Application Support

    7 months ago


    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    Support IT Application Perform the testing for any bug fix or improvements Perform the Regulatory activity Monitoring and close ticket assigned to the apps team Analyze the process and improvements Perform system development/programming A Bachelor Degree from Computer Sciences, Information Technology, or related Fresh graduates are welcome to apply Have...

  • Software Engineer

    6 months ago


    Jakarta, Indonesia PT SOD Technology Indonesia Full time

    COMPANY DESCRIPTION Hyperscal is a leading innovator in the Software Development Industry. We are committed to delivering cutting-edge solutions and exceptional service to our clients. Our team is composed of dedicated professionals who thrive on challenges and strive to make a positive impact. We are looking for a talented Software Engineer to join our...


  • Jakarta, Indonesia Rex Tec Full time

    **About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...

  • IT Support Engineer

    7 months ago


    Jakarta, Indonesia Elabram Systems Full time

    Create and manage the infrastructure support JIRA tickets, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved - Support IMAC (Install, Move, Add and Change) requests from staff - Hardware and software purchase request (quotation, paperwork, tracking, etc) - IT asset management (setup,...


  • Jakarta, Indonesia Remote Technology, Inc. Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **The Position**: You'll be joining 100+ engineers across Frontend, Backend, SRE, Data and QA. We're organised into cross-functional development teams assigned to specific verticals. As Engineering Team Leader at Remote we expect you to spend around 50% of...


  • Jakarta, Indonesia Gas Power New Units Heavy Duty Gas Turbines Full time

    **Job Description Summary**: Provide the commissioning technical service for the regional Gas Power, Aero tendering and execution projects Coordination within Construction and Commissioning (C&C) functions for on time tender preparation. Ensure transparent, accurate tender costing at tender stage. Provide support and know-how to the ITO and sales team by...


  • Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Jakarta, Indonesia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Payments Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a...