Customer Service Engineer

2 weeks ago

Jakarta, Indonesia PT Siemens Healthineers Indonesia Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join Indonesia team as Customer Service Engineer to execute all service activities, including incidents, installation, preventive maintenance and system modification on demand, which are coordinated via the Customer Care Center.

Your tasks and responsibilities:

- You will perform installations, start-ups, maintenance, repairs and updates of all products within your area of expertise and assisting with other products under supervision
- You will communicate and accept all operative advices from the Customer Care Center.
- You will support the SERVOR Service process and ensure optimal performance in all process activities related to within your area of responsibility.
- You will escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues.
- You will ensure the proper use of tool & test equipment and report the usage on any related service report.
- You will comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.
- You will maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services.

Your qualifications and experience:

- You hold a successfully completed Degree in Biomedical or Electrical Engineering or equivalent
- You will be more preferable if you possess a registration certificate (Surat Tanda Registrasi)
- Willing to be relocated to Bandung

Your attributes and skills:

- You are self-driven, motivated and have a positive work attitude
- You have excellent communication and interpersonal skills
- You are proficient in English both written and spoken

**Our global team**:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

**Our culture**:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site here.

**To all recruitment agencies**: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

**Organization**: Siemens Healthineers

**Company**: PT Siemens Healthineers Indonesia

**Experience Level**: Early Professional

**Job Type**: Full-time

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