Return Team Lead

7 months ago


Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**Deskripsi Pekerjaan**:

- Memantau proses inbound, sortation, & outbound, sampai ke bagian 3PL / linehaul.
- Monitoring proses sortation & memastikan semua sesuai SOP.
- Memantau dan melaporkan proses retur paket ke seller, penyerahan paket, dan proses misroute.
- Memantau dan melaporkan paket yang rusak.
- Menerapkan 5S (sort, set in order, shine, standardize, sustain).

**Requirements**:
**Persyaratan**:

- Kandidat setidaknya mempunyai SMA/SMK, Diploma atau Sarjana di bidang apapun.
- Memiliki mínimal 3 tahun pengalaman sebagai Koordinator atau Supervisor dalam Logistik/Supply Chain atau setara, terutama di bidang Warehouse / Expedition / Logistic / 3PL.
- Memiliki pengalaman di Middle Mile dan memiliki jiwa kepemimpinan yang baik.
- Mahir dalam menggunakan Ms. Office (Excel, Powerpoint, Word).
- Bersedia untuk bekerja dalam shift.
- Domisili dan bersedia ditempatkan di **Solo Area.



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