Service Quality Assistant Manager

1 week ago


Jakarta, Indonesia PT Bank KEB Hana Indonesia Full time

Persyaratan

Minimum Bachelor degree from any major
Minimum 1 year experience in banking industry, preferably handling branch service quality
Having knowledge in Service Matrix and Conducting Surveys

**Excellent in operating Google Form Apps**: Google Form, Google Sheet and

**Microsoft Office**: Excel and Powerpoint
Good Communication Skill
Good Interpersonal Skill, Service Oriented Tanggung Jawab

Implement and sustain the service quality level in order to gain customer satisfaction and loyalty through service performance measurement activities
Create periodic reports on the overall quality of service a well as service improvement steps
Monitor the handling of customer complaints
Develop training programs and take an active role of trainer in internal training



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