Assistant Guest Service Manager
1 month ago
Major Responsibilities:
- To operate the Front Desk Department during day and evening shift properly, efficiently and with profitability.
- To ensure that Legendary Quality Experience Standards are fully implemented, maintained and exceeded throughout Front Desk to meet and exceed our guests' expectations.
- To assist the Front Office Manager in maximizing room yields by encouraging the Front Desk Agents to upsell proactively.
- To arrange book-outs according to Mandarin Oriental Hotel Group policy and ensuring complete guest satisfaction.
- To ensure all guests are escorted to their rooms by the Front Desk Agents.
- To encourage efficient and effective inter-departmental communication in order to promote teamwork.
- To monitor service delivery by implementing LQE action plans.
- To monitor the successful implementation of the Total Training Concept and Legendary Service Training in Front Desk.
- To encourage colleague development and promote a positive working environment.
- To delegate duties and responsibilities to Front Desk Agents and ensure that work processes are in a logical order.
- To ensure proper staffing at all times.
- To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
- To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To handle the Springer Miller Systems Front Office system; ensuring correct data inputting and maintenance, control access levels, issue passwords and change configurations.
- To handle all guest complaints and comments relating to the department tactfully.
- To cooperate and coordinate teamwork with other departments.
- To perform any other reasonable duties as required by the Front Office Manager
-
Guest Services Manager
2 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**24210619 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
-
Guest Service Manager
7 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24064950 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
-
Guest Services Manager
2 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**24184777 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
-
Guest Service Assistant Manager
8 months ago
Jakarta, Indonesia The Ascott Limited Indonesia Full timeGuest Service Assistant Manager - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda...
-
Assistant Guest Service Manager
6 months ago
Jakarta, Indonesia Hotel Borobudur Jakarta Full timeAssistant Guest Service Manager - Min. 2 years experience with the same position in Hospitality Industry - Strong leadership skills, analytical, and strategic thinking - Proactive, self-driven, details & target oriented - Be committed to delivering a high level of customer service, both internal and external - Be flexible to respond a range of different work...
-
Guest Services
6 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24110395 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...
-
Guest Service Manager
7 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23206923 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g.,...
-
Guest Service Agent
7 months ago
Jakarta, Indonesia Hiringmaps Full time**Responsibilities**: - **Check-In/Check-Out**: Welcome guests upon arrival, assist with the check-in process, and provide information about hotel facilities, services, and amenities. Handle check-out procedures efficiently, including billing and settling payments. - **Guest Assistance**: Attend to guest inquiries, requests, and concerns promptly and...
-
Assistant Room Service Manager
6 months ago
Jakarta, Indonesia Grand Hyatt Jakarta Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Room Service Manager is responsible to assist the Food & Beverage Manager in managing the assigned outlet as a successful...
-
Guest Services Manager
2 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**24191125 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Jakarta, Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty...
-
Guest Service Manager
7 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24097639 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Jakarta, Rajawal Place Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on...
-
Events Service Assistant Manager
4 days ago
Jakarta, Indonesia Park Hyatt Jakarta Full timeSummary - To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual. - To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented. - To supervise and oversee the smooth and efficient operation and administration of designated function, conference...
-
Guest Services Agent
3 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**24207811 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Service Agent
7 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23206748 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Service Agent
3 months ago
Jakarta, Indonesia AccorHotel Full time**Company Description** ibis Styles Jakarta Simatupang is strategically located in the main street of TB Simatupang, Jakarta Selatan. It is easily accessible from Soekarno Hatta International Airport. The hotel features 142 modern mínimalist rooms featuring the ibis sweet bed, high speed WiFi access. Perfect for business and leisure travellers. As a Guest...
-
Guest Services Agent
6 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23203336 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...
-
Guest Service Agent
6 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23198362 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...
-
Guest Relations Manager
7 months ago
Jakarta, Indonesia Ismaya Group Full timeAssist the General Manager in continuously improving the overall ratings - Represent the department in a professional and courteous manner at all times, including physical and verbal interactions with guests - Accountable for resolving all issues to the guest satisfaction while following up to ensure complete service recovery. - Schedules the Guest Relations...
-
Guest Services Agent
7 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24046449 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Service Agent
6 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24022366 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...