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Network Support Analyst

2 weeks ago

Jakarta, Indonesia NTT DATA Full time

**Req ID**: 177066

We are currently seeking a Network Support Analyst to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).
- Network Ops role is to follow the daily network checklist provided to perform required action. This is inclusive of vendor coordination, troubleshooting support, Continuity of Business support and level 1 - Network/Voice support for the change/BAU tasks under SME guidance at site accordingly
- Follow the Standard Instructions given via SNOW or Network Management for activities such as rack & stack, cable patching, issue troubleshooting, etc.
- Work with Designated Partner for racking and stacking of Network devices and all movement of network devices will be managed by partner
- Monitor the country network status in terms of connectivity (Monitoring only involves for first level of work)
- Work with other team for console access and any approved process needs to follow in site
- Follow the standard operating procedure of Network ops, which are standard across the region
- Worked on Service now tickets / Request for any action required for server first level monitoring and engage right team for next course of action
- Hands and legs Support in case of escorting partner or any change worked required in site
- Support with shift work

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

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