Network Operations Analyst Ii

16 hours ago


Jakarta, Indonesia Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Network Operations Analyst II

Overview
- Provide technical support for MasterCard’s operations environment.
- Analyze information to determine MasterCard system performance and areas of improvement.
- Test and verify the network infrastructure to ensure it meets specifications and requirements. Understands escalation processes
- Have you ever maintained a network on a market or on a global scale?
- Are you motivated to be a part of driving a world beyond cash?
- Have you ever been on a team of diverse skills and experience?

Role
- Diagnose hardware and software problems while minimizing customer impact.
- Analyze information and determine the appropriate outcome for a problem.
- Create and/or update internal tickets to document monitoring and recovery steps.
- Perform routine maintenance as required by policy or procedure.
- Implement changes within the network infrastructure.
- Maintain metrics as defined by management
- Liaise with regional and country teams to roll up local sales activities into a global view

All About You
- Demonstrates the ability to function in multiple areas of expertise: (UNIX, Mainframe, Production Control, Debit, Network).
- Bi-lingual
- Has a holistic understanding of how all the pieces of the OCC fit together, and demonstrates excellent communication skills.
- Thorough knowledge of routing/switching, tunneling, security operations/engineering, MPLS.
- Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
- Firewall experience and file transfer highly desired.
- Skills/ Abilities: -Effective problem/troubleshooting skills. -Effective written and verbal communication skills. -Effective organization skills. -Effective interpersonal skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.



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