Sr. Quality Evaluator

3 months ago


Jakarta, Indonesia Webhelp Full time

**Training & Quality**

**Location**
- Jakarta, Indonesia***

Job Title:
Sr. Quality Evaluator

**Job Description**:

- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

**Location**:
IDN Jakarta - Landmark Tower - 5th & 7th Floors

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents



  • Jakarta, Indonesia ASSA Rent Full time

    Supervise, evaluate and assess the quality of call agents from voice recording and SR recording carried out by agents both inbound and outbound **Job Qualifications**: - Diploma or Bachelor from any major - Have experience as Quality Assurance in the field of Call Center - Detail oriented - Placement in Tipar Cakung, Jakarta Utara **Disclaimer**:


  • Jakarta, Indonesia Management Sciences for Health (MSH) Full time

    Overall Responsibilities The role of the Sr. Procurement Associate is to procure goods and services in the National level in compliance with MSH/Donor procurements policies and procedures. They prepare procurement solicitation such as REOI, RFQ/RFP and negotiate purchase terms and conditions, prepare and issue purchase orders and agreements, monitor...


  • Jakarta, Indonesia Dentsu Aegis Network Full time

    The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Title: Sr. Programmatic Trader **Job Description**: Key responsibilities: Supports in the delivery of Programmatic, Social or Search campaigns Applies daily...


  • Jakarta, Indonesia Panagora Group Full time

    **Job Information**: Project/Activity - USAID/Indonesia Monitoring and Evaluation Platform (MEL-P)Industry - USAIDCity - JakartaState/Province - JakartaCountry - IndonesiaZip/Postal Code - 10110HIghest Level of Education - Master’s degree in social sciences, public policy, international development, or a related field.Work Experience - 15-20 yearsPanagora...


  • Jakarta, Indonesia Moladin Full time

    Moladin is seeking an Internal Audit Sr. Manager to join their team in Jakarta. The Internal Audit Sr. Manager will be responsible for ensuring the company’s internal control systems are operating effectively, identifying areas for improvement, and managing the internal audit team. **Responsibilities**: - To lead Internal Audit in developing and...


  • Jakarta, Indonesia Panagora Group Full time

    **Job Information**: Project/Activity - USAID/Indonesia Monitoring and Evaluation Platform (MEL-P)Industry - USAIDCity - JakartaState/Province - JakartaCountry - IndonesiaZip/Postal Code - 10110HIghest Level of Education - Master’s degree in social sciences, public policy, international development, or a related field.Work Experience - 15-20 yearsPanagora...


  • Jakarta, Indonesia TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Indonesia and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai,...

  • Sr. Ios Engineer

    5 months ago


    Jakarta, Indonesia FinAccel Full time

    Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization We're looking for an Sr. IOS Developer who is excited to help design, develop, and polish our Kredivo apps to be the next generation fintech apps. Our IOS Developer will make an impact...


  • Jakarta, Indonesia TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Indonesia, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai,...


  • Jakarta, Indonesia Plan International Full time

    Background Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. In Indonesia, Plan International operates since 1969, and in 2017 Yayasan Plan International Indonesia (YPII/Plan Indonesia) was established as national entity of Plan International in Indonesia. YPII is...


  • Jakarta, Indonesia Verint System Full time

    Our client is Multinational Company who servicing Transformer, based in Bogor, currently looking for Sr Electrical Engineer for their office: **Requirements**: - Bachelor of Electrical Engineering with very strong technical knowledge in transformer industry prior experience with electrical transformer design (distribution/power transformers), wiring...


  • Jakarta, Indonesia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) **Main Purpose of Job**: At FCDO, we consider Monitoring, Evaluation, and Learning (MEL) fundamental to successful delivery; to drive evidence-based decision making in programming and policy; and to broaden the UK’s (and global) overall evidence base for designing most effective diplomacy and development...


  • Jakarta, Indonesia Tetra Tech Full time

    **Proposal Summary**: This activity will support the implementation of the U.S. Government’s and USAID’s current priorities such as the Indo-Pacific Vision as well as future priorities that may arise during the life of the activity. This support encompasses activities related to the design, Monitoring & Evaluation, Collaborating, Learning and Adapting,...


  • Jakarta, Indonesia PT Humana International Indonesia Full time

    Our client is a property company in Indonesia, hiring a Sr. Associate Corporate Finance Manager Work Description - This person will report to CEO of the company. - He/she will be responsible for corporate action and corporate finance activities of the companies, including but not limited to fundraising, restructuring, and other capital market activities. -...


  • Jakarta, Indonesia World Vision International Full time

    Wahana Visi Indonesia is a Christian humanitarian organization dedicated to work and collaborate to empower the most vulnerable children, family and community through community development, advocacy, and emergency response for sustainable transformation regardless of religion, race, ethnic or gender. Since 1998, Wahana Visi Indonesia has carried out various...

  • Sr QAqc Engineer

    3 months ago


    Jakarta, Indonesia The Adaro Group Full time

    Lead, evaluate and develop project quality process and deliverables. - Coordinate in preparation and implementation phase project quality activities and work out execution phase project quality activities. - Evaluate and manage sustain phase project quality activities. - Lead, summarize, conclude and make recommendation based on analysis related to project...


  • Jakarta, Indonesia Management Sciences for Health (MSH) Full time

    About MSH - Management Sciences for Health (MSH) is a mission-driven, global nonprofit advisory organization that provides governments, health organizations, and the private sector with the strategies, tools, and management support to deliver high-functioning health systems effectively and efficiently. For more than 50 years, we have focused on the people at...

  • Quality Control

    3 months ago


    Jakarta, Indonesia PT Tentang Anak Bahagia Full time

    **About Tentang Anak** Imagine a career where you play a pivotal role in ensuring the success and bright future of 80 million children in Indonesia. Tentang Anak is not just a company; it's a mission, a movement, and an opportunity to be part of something truly extraordinary. Our products are the one and only in Indonesia that are developed by experts,...


  • Jakarta, Indonesia Webhelp Full time

    **Customer Service/Support** **Location** - Jakarta, Indonesia*** Job Title: Sr. Team Leader, Operations **Job Description**: The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing...

  • Quality Control

    3 months ago


    Jakarta, Indonesia AdaPundi Full time

    Conduct periodic quality checks and/or evaluations for desk collection, customer service, telemarketing agents by doing monitoring of phone calls and text messages based on a particular standard set forth by the company and prepare/analyst periodic reports providing suggestions for improvements based on the results of the reports Deliver proactive feedback...