Account Director

5 days ago

Jakarta, Jakarta, Indonesia Insider Full time

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've unlocked unicorn status following our Series D round and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to prestigious Fortune 500 companies.

Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in the Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in the Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com.

Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

The Opportunity

As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact for the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, and renewal processes.

Job Description
  • Own a portfolio of existing accounts and take responsibility for their retention and growth.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Proactively own renewals in accounts in cooperation with the Customer Success team.
  • Succeed in a team selling environment for maximum account penetration and coverage.
  • Consistently forecast monthly and quarterly performance.
  • Negotiate deals and contracts at various levels within the targeted account, focusing on "C" and enterprise level negotiations.
  • Participate in meetings with key stakeholders starting from onboarding kick-off to Business Review meetings.
  • Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
  • Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints.
  • Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
  • Ensure Customer Success realization is achieved and recognized across key stakeholders, reaching NPS targets.
  • Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on.
  • Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.
What we expect from you?
  • 7+ years of experience in Account Management, Sales, and Customer Success Management, ideally in SaaS.
  • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
  • Proven track record of using sales and persuasive skills.
  • Self-motivated and savvy tech bug, always in search of solutions and ideas to improve client relationships.
  • Strong sense of responsibility and accountability.
  • A strategic thinker with excellent project and time management skills.
  • Experience negotiating and navigating contracts and legal discussions.
  • Thrives in a fast-paced, high-growth, rapidly changing environment.
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Strong presentation skills with a high degree of comfort with various levels of management.
  • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
  • A university degree in Business, Marketing, Engineering, or related fields.
Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)
  • We offer many hard and soft skills training to help you improve and challenge yourself.
  • You'll have space to share your skills through training and workshops if you wish.
  • We'll provide you with a paid Spotify account subscription.
  • You'll have a chance to work in an international, diverse, and inclusive environment.
  • You'll be part of an industry that's shaping the future of customer experiences.

Was this position made for you?

So let's talk We provide equal opportunity in a zero-discrimination workplace and embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium

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