Director, Client Services
4 days ago
What You'll Do:
- Lead the partnership across the agency portfolio as a senior strategic advisor, providing best-in-class client service based on TTD's vision and values in the Indonesia market.
- Responsible for growing revenues through strategic cross-selling and upselling opportunities by understanding the core client business needs.
- Provide strategic oversight of your portfolio of accounts, participating in key client meetings while maintaining relationships with senior leaders and decision-makers across brands and their corresponding agencies.
- Work closely with Business Development to cultivate your accounts.
- Develop trusting and productive relationships with key stakeholders both internally and externally.
- Demonstrating the value of The Trade Desk to clients by providing innovative solutions that meet the clients' needs and our business goals.
- Manage, motivate and empower a cross-functional team of Account Managers and Traders to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth, and maintaining a high level of performance from the team, reporting progress against goals to management.
- Participate in product roadmap build-out discussions based on client needs with senior leadership, product, & engineering.
- Communicate effectively with other functions (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.
- Maintain strong cross-pod relationships to support horizontal center of excellence across account management and traders.
Who You Are:
- 10-12 years of experience within the digital and programmatic industry in a client-focused role.
- Experience establishing longstanding, consultative client relationships in the Indonesia market.
- Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups.
- Experience at an online publisher, ad network, ad exchange, ad server, SEM platform, DSP, or other online advertising role.
- Proven track record of driving and exceeding revenue growth with large customer accounts.
- Strong management skills through a collaborative team approach.
- A sense of maturity and ability to see the larger picture when making internal and external decisions and coaching your team to do the same.
- Repeatedly and consistently demonstrates confidence and good judgment in ambiguous situations, is experienced in diffusing difficult situations, and has a proven track record of resolving conflict.
- Existing relationships at major holding companies a plus.
- Execute, and coach others to execute, timely in a fast-paced environment through effective time management and prioritization skills.
- Ambition to develop personally and nurture the development of others.
- Excellent communication and interpersonal skills.
- Excellent influencing and negotiation skills.
- Highly organized with a strong attention to detail.
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