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Senior Account Manager

3 months ago

Jakarta, Jakarta, Indonesia Caterpillar, Inc. Full time

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As Caterpillar's Resource Industries Sales, Services and Technology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability.

Caterpillar currently has an opportunity for a Senior Account Manager based in Jakarta, Indonesia.

This position oversees all sales and marketing activities for our strategic regional customers, understands the customer needs and deliver the right solutions along with our dealers. There will be close collaboration with internal teams handling Customer Strategic Approach, Pathways to Sustainability, Minestar to provide the suite of Caterpillar solutions and to develop long-term relationships with our customers. This position will report into the Director of Sales position in the team.

What You Will Do: ​

  • Follow organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
  • Consult with dealers and internal business partners on the subject of sales and service support of product to "corporate account" customers.
  • Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
  • Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

What You Have:

Account Management

  • Knowledge of account management; ability to manage day-to-day activities, providingservices and support to existing clients.
  • Trains others on the many aspects of managing existing customer accounts.
  • Teaches others how to use advanced technologies and tools for account management.
  • Anticipates the needs and preferences of key players at relevant customer accounts.
  • Advises on the appropriate solutions to complex customer accounts problems.
  • Collaborates with the customer on large account activities and monitors customer satisfaction.

Customer Focus

  • Facilitates creation of the 'right' products and services to resolve customer business issues.
  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge

  • Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making, Critical Thinking and Negotiating

  • Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management

  • Communicates to clients regarding expectations of all parties.
  • Participates in negotiating the terms of the business relationship.
  • Maintains productive, long-term relationships with clients or vendors.

Value Selling

  • Coaches others on the application of 'value selling' principles and practices.
  • Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.
  • Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.
  • Solicits feedback from the customer community as a valued service provider.

Effective Communication Skills

  • Strong communication skills to communicate at all levels.
  • Proficiency in English and Bahasa Indonesia.

Additional Info: ​

This position requires international travelling.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at .

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

August 2, August 15, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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