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Store Manager

3 months ago

Surabaya, East Java, Indonesia adidas Full time

adidas Store located in Surabaya is looking for Store Manager position:

Purpose/ Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

Primary Responsibility

  • Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
  • Has a working knowledge the store KPI's and makes commercial decisions based on sound financial judgment
  • Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
  • Understands the behavior and patterns of the store's customer base, draws conclusions from this and makes relevant adaptations to the service offer
  • Actively monitors customer satisfaction and feedback systems to drive continuous improvement
  • Leads service by example and ensures highly visible and effective customer service management at all times
  • Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
  • Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
  • Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
  • Ensures store team compliance with all store policies and procedures
  • Drives continuous improvement in stockroom processing and replenishment procedures
  • Minimizes loss by ensuring all loss prevention procedures are followed
  • Provides suggestions and ideas on ways to improve systems and processes
  • Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
  • Works with the Manager, Retail to identify strong performers with potential for growth
  • Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
  • Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
  • Actively collaborates and shares best practices to drive team performance
  • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/ Experience:

  • Functional: Minimum 3 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility. Intermediate numeracy and literacy and advanced verbal communication skills
  • Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
  • Education: Related University Degree or 3-year Diploma
  • Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
  • Language skills: Good command in oral and written Bahasa Indonesia
  • Intermediate English in oral and written
  • Other Presentation Skill
  • Store location: Surabaya