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Duty manager

2 months ago

Bandung, West Java, Indonesia IBIS STYLES Full time

Job Description Team Leadership:
Supervise and lead a team of front desk associates, including training, scheduling, and performance management

Guest Relations:
Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests

Problem Solving:
Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner

Operational Support:
Managing daily operations of the front office, including room assignments, inventory management, and cashiering

Quality Assurance:
Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards

Communication:
Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations

Emergency Response:
Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff

Reporting:
Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes. Qualifications Graduate of a Bachelor Degree or Diploma in Hospitality Management is an asset. Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.

Multicultural awareness and able to work with people from diverse cultures, and with ability to communicate with all levels of employees.


Additional Information Your team and working environment:

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.