Duty Manager

2 months ago


Bandung, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**24189977
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda No. 390, Bandung, West Java, Indonesia, 40135
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton fa


  • Duty Manager

    2 months ago


    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Duty Manager

    6 months ago


    Bandung, Indonesia GRAND MERCURE Full time

    **Company Description** Nestled in the heart of Setiabudi area, where heights of Bandung provides stunning sightseeing and fresh air, Grand Mercure Bandung Setiabudi which combining natural beauty and cultural heritage in featured its beautiful 205 rooms and suites is a perfect place for your romantic getaway, family holiday and also suited to your business...

  • Duty Manager

    2 months ago


    Bandung, Indonesia Holiday Inn Full time

    We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every...

  • Duty Manager

    6 months ago


    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24025080 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Bandung, Jalan H. Juanda No. 46, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Duty Manager

    4 months ago


    Bandung, Indonesia IBIS STYLES Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...


  • Bandung, Indonesia Evermos Full time

    Managing Office Maintenance and Cleaning (ensuring the maintenance and upkeep of the office and any necessary regulations are adhered to)- Management of Security, Reception and duties associated thereto- - Management of relationship with Building Management and communication of relevant information to staff- - Management of all general office contracts,...

  • Asst. Security Manager

    4 months ago


    Bandung, Indonesia IBIS Full time

    **Company Description** One of the biggest ibis in South East Asia that strategically located in Trans Studio Bandung Integrated Complex **Job Description** Primary Responsibilities** **Security Operation** - Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures - Disseminate all...

  • Outlet Manager

    7 months ago


    Bandung, Indonesia ZAP Clinic Full time

    Outlet Manager - Minimal pendidikan D3 Perhotelan, Pariwisata atau sejenis. - Memiliki pengalaman min. 2 tahun pada Hotel Bintang 4/5 diposisi yang sama. - Memiliki pengalaman sebagai Duty Manager/Front Office Manager - Bersedia untuk menjalani masa training di Jakarta. "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...


  • Bandung, Indonesia Bobobox Full time

    Manage and oversee the day-to-day construction management team. Provide leadership and establish and maintain compelling and harmonious working relationships with all those involved in the project, particularly with the planning team and execution team. Do continuous improvement for construction projects. Oversee and direct construction projects from...

  • Tour Manager

    4 months ago


    Bandung, Indonesia megatamatours Full time

    *Job Summary* The Specialist Tours Manager will be responsible for coordinating and managing specialized tours for clients, ensuring a seamless and enriching experience throughout the tour. *Duties* - Plan and organize specialized tours tailored to client preferences and needs - Coordinate logistics including transportation, accommodations, and...

  • IT Manager

    1 month ago


    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Security Manager

    5 hours ago


    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • IT Manager

    7 months ago


    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    6 months ago


    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24025078 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Bandung, Jalan H. Juanda No. 46, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Manager

    7 months ago


    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 23197241 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....


  • Bandung, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - To acquire new hotel partners, to manage hotel accounts...

  • General Manager

    6 months ago


    Bandung, Indonesia voco Full time

    **Role Purpose** As General Manager you will be responsible for the pre-opening of this 150 key hotel, and then manage the day-to-day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and...


  • Bandung, Indonesia Job2Go Full time

    One of our client at Bandung are looking for HR Manager that have at least 2 years of experience in Manufacture, Retail, or Garment Industry. Our client are Garment Company that established since 2016 at Bandung. **Responsibilities** - Partners with the leadership team to understand and execute the organization's human resource and talent strategy...


  • Bandung, Indonesia Jabil Circuit Full time

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Night Manager

    7 months ago


    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24097192 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees...