Duty Manager
4 months ago
**Company Description** Join** us at Accor, **where** life pulses **with** passion**
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**
- ** Team Leadership**: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
- ** Guest Relations**: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
- ** Problem Solving**: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
- ** Operational Support**: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
- ** Quality Assurance**: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
- ** Communication**: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
- ** Emergency Response**: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
- ** Reporting**: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.
**Qualifications**
- Graduate of a Bachelor Degree or Diploma in Hospitality Management is an asset.
- Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
- Multicultural awareness and able to work with people from diverse cultures, and with ability to communicate with all levels of employees.
**Additional Information**
Your team and working environment:
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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