Mercer Benefits Leader, Indonesia

Marsh McLennan has an exciting opportunity for a suitably experienced and qualified candidate to bring their expertise, insight, and experience to a key role within a vital area of the organization.

Mercer Marsh Benefits Leader, Indonesia

What can you expect?

Mercer Marsh Benefits (MMB) is a combination of Mercer and Marsh local offices round the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals, located in 135 countries and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions.

We are currently seeking suitably experienced and qualified candidates to lead the MMB business for Indonesia. Reporting to the CEO, Marsh McLennan Indonesia, with a dotted line to the MMB Leader, Asia (based in Shanghai), this role leads and is accountable for the sustainable growth and going innovation of this key business within the Asia region. As a member of the Marsh Indonesia and MMB Asia Leadership Team, this role is also critical in driving this business' future growth and success.

The role requires a senior executive with strong, visible, and reputable leadership in the marketplace with the ability to win new business, along with the commercial acumen, knowledge and experience in the Employee Health & Benefit space in the region, a deep understanding of the sector and outstanding stakeholder management. The successful candidate will lead an overall team of approximately 40-50 staff, with significant revenue responsibility.

We will count on you to:

Strategic Planning: Develop the MMB Indonesia business vision and strategic goals and create plans to achieve them. This involves analyzing Indonesia market trends, identifying opportunities and risks, and setting priorities for MMB in line with overall business objectives and financial targets.

Growth: Drive growth from new business, diversification of market sectors and alternative revenue streams in Indonesia.

Stakeholder Relations: Build and maintain relationships with various stakeholders, such as internal and external clients, insurers, third party administrators and vendors.

Client Management: Manage and grow key customer relationships and oversee the quality of customer accounts and service delivery across the business.

Innovation and Change Management: Promote a culture of innovation and continuous improvement within the organization. This includes fostering creativity, encouraging new ideas, and managing change initiatives to adapt to evolving market conditions.

Operational Excellence: Contribute to the development and implementation of the business strategy through strong leadership and operational effectiveness. Make critical decisions that impact the MMB's direction, operations, and financial performance. This includes evaluating options, considering the potential outcomes, and determining the best course of action though efficiencies, innovation, and technology. Ensure all facets of operations meet bottom line & profit targets, quality standards and customer expectations.

Team Management: Build and lead a high-performing team. This involves hiring and training employees, delegating tasks, providing feedback and guidance, and fostering a positive and productive work environment.

Performance Monitoring: Track and evaluate the organization's performance against key performance indicators (KPIs) and targets. This includes reviewing operational metrics, identifying areas for improvement, and implementing strategies to enhance efficiency and effectiveness.

Risk Management: Identify potential risks and implement strategies to mitigate them. This involves conducting risk assessments, developing contingency plans, and ensuring compliance with Indonesian legal and regulatory requirements.

External Representation: Act as the public face of the MMB Indonesia and represent its interests to external stakeholders. This includes participating in industry events, public speaking engagements, and engaging with the media.

What you need to have:

• More than 10 years progressive experience in employee benefits broking with a record of driving growth and retention directly with clients, especially at the executive level - "Be the face of the brand".
• Deep experience, knowledge and understanding of the Indonesia local market landscape and client behaviors, with existing senior stakeholders, (including) external clients, insurers, and third-party administrator relationships.
• Influencing and persuading skills with the ability to drive activities and growth across various areas of the organization.
• Proven strategic planning skills, business acumen, and a bias for action and results.
• Track record in delivering growth results consistently year on year and developing growth opportunities end to end to generate revenue for the organization.
• Dedication to quality in all aspects of your work performance and client services, with a passion for excellence.
• Intellectual depth to translate concepts into reality and is a catalyst of ideas and change both internally and externally.
• People management and leadership skills. Record of achievement in building teams to drive continued growth and success. Deep understanding and awareness of the Indonesia talent market, with an existing external profile in the employee benefits space.
• Excellent interpersonal and negotiation skills. A team player who naturally maintains solid working relationships with colleagues and other relevant stakeholders
• Outstanding communication style. Able to effectively associate with various audiences, adapting your approach as appropriate. Sound listening and comprehension skills a must.
• Commitment to professionalism and providing high-level client service to exceed client expectations.
• Ability to work independently with limited supervision and manage a fast-paced workload.

What makes you stand out?

• Strategic Leadership - Defines, evaluates, and communicates long and medium-term objectives for defined clients. Focuses activities on the achievement of a vision or desired long-term outcome.
• Market Influence - Deep understanding of the Indonesia market, with a strong track record of partnering with external clients, insurers, and partners. Understanding of the employee benefits landscape with technical expertise.
• Client Management - Manage and grow key customer relationships and oversee the quality of customer accounts and service delivery across the business. This will require a deep understanding of the Indonesia market and client behaviors, with an existing external profile in the employee benefits space.
• Results Focused - Expertise in delivering quality and consistently strong results.
• Proactive and Action Oriented - Demonstrate initiative in pursuing growth opportunities. Possess a bias for action and driven to achieve results.
• Communication and Influence - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
• Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. A track record of innovating in the employee benefits space in Indonesia, with tangible examples.
• Collaboration - Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions. Deep understanding and awareness of the Indonesia talent market, with an existing external profile in the employee benefits space.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probably consequences.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.