Current jobs related to Duty Manager - Bandung - Hilton Bandung
-
Duty Manager
5 months ago
Bandung, Indonesia The Gaia Hotel Bandung Full timeDuty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees. The Duty Manager will also meet regularly with upper management to stay up-to-date with organizational changes, issues, and improvements. - At least 2 years...
-
Duty Manager
4 months ago
Bandung, Indonesia GRAND MERCURE Full time**Company Description** Nestled in the heart of Setiabudi area, where heights of Bandung provides stunning sightseeing and fresh air, Grand Mercure Bandung Setiabudi which combining natural beauty and cultural heritage in featured its beautiful 205 rooms and suites is a perfect place for your romantic getaway, family holiday and also suited to your business...
-
Duty Manager
6 days ago
Bandung, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**24189977 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda No. 390, Bandung, West Java, Indonesia, 40135 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and employees to...
-
Duty Manager
4 months ago
Bandung, Indonesia Marriott International, Inc Full time**Job Number** 24025080 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Bandung, Jalan H. Juanda No. 46, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
-
Duty Manager
2 months ago
Bandung, Indonesia IBIS STYLES Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
-
Duty Engineer
5 months ago
Bandung, Indonesia The Gaia Hotel Bandung Full timeDuty Engineering (Building) s expected to be responsible for: - Planning & executing building maintenance, include public area. - Planning & executing building renovation / improvement. - Analysing problem and solve until root causes. - Being main person in charge in Project. - Making sure all building contracts & other compliances is fulfilled timely...
-
Duty Engineer
5 months ago
Bandung, Indonesia The Gaia Hotel Bandung Full timeDuty Engineer (Mechanical & Electrical) will be respondsible for: - M&E, Electrical and other equipment maintenance. - Planning & executing M&E, Electrical and other equipment efficiency / design improvement - Analysing problem and solve until root causes being main person in charge for Projects - Making sure all maintenance contracts & other compliances is...
-
Asst. Security Manager
2 months ago
Bandung, Indonesia IBIS Full time**Company Description** One of the biggest ibis in South East Asia that strategically located in Trans Studio Bandung Integrated Complex **Job Description** Primary Responsibilities** **Security Operation** - Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures - Disseminate all...
-
Outlet Manager
5 months ago
Bandung, Indonesia ZAP Clinic Full timeOutlet Manager - Minimal pendidikan D3 Perhotelan, Pariwisata atau sejenis. - Memiliki pengalaman min. 2 tahun pada Hotel Bintang 4/5 diposisi yang sama. - Memiliki pengalaman sebagai Duty Manager/Front Office Manager - Bersedia untuk menjalani masa training di Jakarta. "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...
-
Tour Manager
2 months ago
Bandung, Indonesia megatamatours Full time*Job Summary* The Specialist Tours Manager will be responsible for coordinating and managing specialized tours for clients, ensuring a seamless and enriching experience throughout the tour. *Duties* - Plan and organize specialized tours tailored to client preferences and needs - Coordinate logistics including transportation, accommodations, and...
-
IT Manager
5 months ago
Bandung, Indonesia PULLMAN Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Garden & Landscape Manager
5 months ago
Bandung, Indonesia The Gaia Hotel Bandung Full timeThe Garden & Landscape Manager is responsible to oversee all gardening duties within the scope of the hotel, with care and concern for the environment of the property. He/she works to ensure work is conducted in a timely manner, and to set the gardening work schedule for the hotel. - At least 2 years experience in the same position at a 5-star hotel -...
-
Front Office Manager
4 months ago
Bandung, Indonesia Marriott International, Inc Full time**Job Number** 24025078 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Bandung, Jalan H. Juanda No. 46, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
-
Front Office Manager
5 months ago
Bandung, Indonesia Marriott International, Inc Full time**Job Number** 23197241 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
-
Associate Market Manager
4 weeks ago
Bandung, Indonesia tiket.com Full timeWe think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - To acquire new hotel partners, to manage hotel accounts...
-
General Manager
4 months ago
Bandung, Indonesia voco Full time**Role Purpose** As General Manager you will be responsible for the pre-opening of this 150 key hotel, and then manage the day-to-day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and...
-
Production Assistant Manager
5 months ago
Bandung, Indonesia Jabil Circuit Full timeAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...
-
Night Manager
5 months ago
Bandung, Indonesia Marriott International, Inc Full time**Job Number** 24097192 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees...
-
Recreation Manager
5 months ago
Bandung, Indonesia Marriott International, Inc Full time**Job Number** 24027849 **Job Category** Golf, Fitness, & Entertainment **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports the Director of Recreation in all aspects of the...
-
Assistant Sales Manager
5 months ago
Bandung, Indonesia Marriott International, Inc Full time**Job Number** 24016969 **Job Category** Sales & Marketing **Location** Courtyard Bandung Dago, Jalan Ir H Juanda No 33, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve as a role model. Follow...
Duty Manager
3 months ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
What will I be doing?
As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:
Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required. Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. Lead and motivate team members by leading by example and employing competent and consistent management practices. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Complete night shift duties acting as the Night Manager when he / she is not on duty. Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Liaise with Sales, Reservations and Business Development teams to handle corporate guests. Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Front Office Manager is kept aware and up to date of operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Manage and approve rebates, refunds and discounts where applicable. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. Adhere to the hotel’s security and emergency policies and procedures. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. RequirementsWhat are we looking for?
A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Able to read, write, speak and understand English to communicate effectively with guests and employees. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. Strong interpersonal skills to provide overall guest satisfaction. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Thorough organization and supervisory skills. Proficient in accomplishing tasks. Able to work under pressure and deal with stressful situations during busy periods.What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
