it helpdesk

Instalasi dan konfigurasi PC, printer, CCTV, software, sistem, dan jaringan.Monitoring serta maintenance perangkat, sistem, dan jaringan.Menangani troubleshooting dan perbaikan perangkat IT.Menangani permintaan support user secara onsite maupun remote.Memberikan support IT untuk seluruh cabang Masuya.Melakukan support terkait jaringan, CCTV, Mikrotik, dan...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

Qual será sua missão?Garantir uma experiência de TI ágil, eficiente e de alta qualidade para as pessoas da Shopee, liderando a operação do site e desenvolvendo o time para entregar um atendimento cada vez melhor. A posição terá papel fundamental na gestão da rotina, resolução de incidentes, continuidade dos serviços e identificação de...

Candidate RequirementsShould be currently enrolling in Bachelor Degree’s with major in Information Technology, Information System, or any related fieldMust be able to provide Surat Keterangan Magang from UniversityWilling to work full time for 12 month period internshipWilling to follow company policy (full time working days and working hours,...

Menangani tiket support dari pengguna terkait masalah konektivitas jaringan, konfigurasi perangkat, dan akses sistem dengan respons time yang cepat. Melakukan troubleshooting masalah jaringan dasar, termasuk diagnosa koneksi internet, WiFi, dan konektivitas VPN. Memberikan dukungan teknis tingkat pertama melalui telepon, email, dan ticketing system untuk...

A customer support and technical support role involving answering questions about company products or services, handling customer complaints, and resolving technical issues.Key responsibilitiesAnswering questions about company's products or servicesResolving issues and troubleshooting technical problemsEnsuring end-products meet customer...

Serve as the first point of contact for all internal IT issues (helpdesk)Troubleshoot hardware, software, network, and daily operational application issuesInstall, configure, and maintain PCs, laptops, printers, and other IT equipmentMonitor and maintain network infrastructure (switches, routers, firewalls) and ensure optimal connectivityManage and maintain...

Responsible for handling, recording, monitoring, and resolving customer complaints through the ticketing system in accordance with established procedures and service targets. Provide first-level technical guidance and solutions to customers, coordinate with relevant teams, and upgrade technical issues requiring further assistance.Qualifications:Minimum...

About usPT SINAR MANDALA TEKNOLOGI is a forward-thinking technology company committed to delivering innovative IT solutions and exceptional support services. We pride ourselves on fostering a collaborative environment where skilled professionals can grow and make meaningful contributions to our clients' success. Our mission is to provide reliable, efficient,...

Job Description SummaryThe Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarksJob DescriptionEnsure the quality of resolution for all queries / requests received via calls and / or service request tool.Log and discuss...

This role be the first-line technical support to users by receiving, diagnosing, resolving, or escalating IT issues and inquiries to restore individual user productivity as quickly as possible. Provides all information regarding IT asset to asset team and help them to keep information updated all the time to ensure that the Company is comply with license and...

Job description summaryThe Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarksJob DescriptionEnsure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss...

Requirement Minimum Diploma (D3) or Bachelor’s degree (S1) in Computer Science, Information Systems, or related fields. 1–2 years of experience in IT Support or Helpdesk is an advantage Familiar with ticketing systems and troubleshooting hardware/software issues Preferably from Manufacturing Company Willing to be Placed at Jababeka 2, Cikarang Job...

DESKRIPSI PEKERJAAN Bertanggung jawab menerima, memverifikasi, menganalisis, dan menindaklanjuti laporan kendala operasional yang berkaitan dengan layanan GAJA. Memahami produk, layanan, proses bisnis, serta ketentuan yang berlaku. Mampu memahami kebutuhan, kondisi, dan permasalahan pengguna, merchant Gaja dan pihak eksternal dengan baik. Mampu melakukan...

Job Description Bertanggung jawab menerima, memverifikasi, menganalisis, dan menindaklanjuti laporan kendala operasional yang berkaitan dengan layanan GAJA. Memahami produk, layanan, proses bisnis, serta ketentuan yang berlaku. Mampu memahami kebutuhan, kondisi, dan permasalahan pengguna, merchant Gaja dan pihak eksternal dengan baik. Mampu melakukan...

PT Akasha Wira International, Tbk sedang mencari staf IT Helpdesk untuk memberikan panduan dan edukasi kepada pengguna terkait sistem operasional. Peran ini mencakup pelatihan dasar, pencatatan tiket, serta pemantauan SLA agar kendala terselesaikan tepat waktu. Kandidat akan melakukan pemeliharaan data master di ERP, menjaga integritas data produk, harga,...

Cimory Group membuka peluang untuk posisi IT Staff – Customer Service (Business Unit). Peran ini memberikan first-level support bagi pengguna, menangani masalah hardware, software, networking, CCTV, dan Microsoft 365, sambil mengelola dokumentasi, maintenance preventif, serta aset IT untuk kelancaran operasional unit bisnis.Tugas meliputi menerima tiket...

We are looking for a skilled and motivatedIT Technical Support Specialistto join our growing team. In this role, you will be the first point of contact for all IT-related issues within the organization, providing timely and effective support to ensure smooth day-to-day operations.Requirements:D3, D4 or S1 (Fresh Graduates are welcome).Understanding basic IT...

Memiliki pengalaman kerja di bidang NOC / Kelistrikan / Infrastruktur Data CenterMemiliki pengetahuan dan pengalaman di bidang network & jaringanBersedia untuk penempatan di Alam Sutera-TangerangBersedia bekerja dengan Jadwal Shift (Pagi/Siang/Malam)Kualifikasi mana yang kamu miliki?Apakah kamu dapat bekerja pada akhir pekan atau hari libur nasional?Berapa...

HR Helpdesk OfficerPerusahaan : Sinar MasJenis Pekerjaan : Full-Time IndonesiaDeskripsi Pekerjaan - HR Helpdesk OfficerJob description summary :The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarksJob Description :Ensure...