HR Helpdesk Officer
2 days ago
Jakarta Pusat, Jawa, Indonesia
PT Super Wahana Tehno
Penuh waktu
Rp 67 - Rp 100 Kontrak
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Job description summary
The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks
Job Description
- Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction
- Ensures the accuracy of the support / resolution provided by reviewing the support / resolution before it delivered
- Knowing how to measures the performance as individual
- Proactively improve proficiency and productivity and drives consistent work quality
- Having knowledge of HR function, processes and application to maximizes efficiencies and effectiveness of services
- Ensures that Helpdesk practice is always aligned to the mission / vision
- Performs additional duties assigned, as and when required, especially when relevant to the role or future skill development
Job Requirements
- Minimum Bachelor's degree (S1) in any major with a minimum GPA of 3.00.
- Minimum 1-2 years of experience in Customer Service
- Good command of English, both written and spoken, for communication and work documentation.
- Strong analytical, detail-oriented, and accuracy skills.
- Good communication and coordination skills across teams/departments.
- Able to work independently and as part of a team, with initiative in improving work processes.
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