helpdesk monitoring

Serve as the first point of contact for all internal IT issues (helpdesk)Troubleshoot hardware, software, network, and daily operational application issuesInstall, configure, and maintain PCs, laptops, printers, and other IT equipmentMonitor and maintain network infrastructure (switches, routers, firewalls) and ensure optimal connectivityManage and maintain...

Menangani tiket support dari pengguna terkait masalah konektivitas jaringan, konfigurasi perangkat, dan akses sistem dengan respons time yang cepat. Melakukan troubleshooting masalah jaringan dasar, termasuk diagnosa koneksi internet, WiFi, dan konektivitas VPN. Memberikan dukungan teknis tingkat pertama melalui telepon, email, dan ticketing system untuk...

PT ELISTEC INFORMATIKA UTAMA is looking for an IT Support to provide Level 1 assistance and manage end-user helpdesk requests in Jakarta. You will troubleshoot PC and laptop hardware/ software issues and monitor basic network connectivity to ensure smooth IT operations.Ideal candidates have at least 3 years of IT support or helpdesk experience, strong...

PT Astra Graphia Information Technology is seeking a proactive Helpdesk Agent in Yogyakarta. This entry-level role targets fresh graduates in Computer Science or related IT fields, focusing on monitoring applications, handling user requests via ticketing systems, and escalating issues when needed.The role emphasizes strong communication, quick learning, and...

PT. Metrodata Electronics, Tbk is seeking an IT Helpdesk specialist in Surabaya to handle initial incident responses and service requests. You will log tickets, analyze issues, dispatch to the proper teams, and monitor SLA performance monthly.The ideal candidate has at least a diploma and 1 year in IT support, with solid fundamentals in PCs, OS, office apps,...

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues...

Job Description Manage day-to-day technical support operations for end-users to ensure optimal performance of computers, network devices, and printers Troubleshoot and resolve complex end-user application issues while maintaining and updating internal technical support documentation Coordinate end-to-end IT asset management operations, ensuring precise...

DESKRIPSI PEKERJAANMonitor IT operations by regularly monitoring the condition and availability of IT services throughout the work shift and ensuring that monitoring results and unresolved issues are communicated to the next shift personnel.Monitor servers and supporting systems, including physical servers and virtual machines (VMs), hardware, operating...

PT Indocyber Global Teknologi is seeking an IT Operations & Monitoring specialist to join our banking sector team in Jakarta. You will perform system and service monitoring, handle L1 incident response, and perform basic troubleshooting to maintain SLA adherence.The role requires 1 year of IT operations or helpdesk experience, knowledge of Windows/Linux,...

PT Prodata Sistem Teknologi (PRODATA) membuka peluang bagi engineer jaringan yang memiliki latar belakang teknik/komputer atau telekomunikasi dengan IPK minimal 2,75 dan usia maksimal 35 tahun. Diperlukan pengalaman hands-on minimal 1 tahun di jaringan, security, monitoring, ITSM, atau helpdesk.Fresh graduates dipersilakan mengikuti program pengembangan....

About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and...

This role be the first-line technical support to users by receiving, diagnosing, resolving, or escalating IT issues and inquiries to restore individual user productivity as quickly as possible. Provides all information regarding IT asset to asset team and help them to keep information updated all the time to ensure that the Company is comply with license and...

IT Support role providing Level 1 support and handling helpdesk requests from end users. Key responsibilities Provide Level 1 support and handle helpdesk requests from end users Troubleshoot PC/laptop hardware and software issues Troubleshoot network connectivity issues Handle user service requests and perform daily IT monitoring based on established...

Helpdesk Agent Job Summary We are seeking a proactive and detail-oriented Helpdesk Agent to join PT. Astra Graphia Information Technology. This entry-level role is ideal for fresh graduates with a background in Computer Science, Informatics, or related IT fields. The Helpdesk Agent will be responsible for monitoring applications, managing day-to-day...

PT Indocyber Global Teknologi seeks an IT Support professional to monitor IT infrastructure, troubleshoot incidents, respond to alerts, and manage tickets. You will assist with user accounts, access requests, and routine maintenance under established procedures.The role requires a Bachelor’s degree in IT or related field and 1–3 years of experience in IT...

This role involves providing technical support and maintaining IT infrastructure for an organization. You will troubleshoot and resolve hardware and software issues, manage network systems, and assist users with daily technical needs. Key responsibilities Troubleshoot and repair hardware issues including computers, laptops, printers, and supporting...

PT Rapid Teknologi Indonesia seeks an IT Parameter Operations Officer placed in the Finance Industry to monitor performance metrics, analyze data, and ensure compliance with policies. The role involves handling helpdesk inquiries, coordinating with internal teams, and preparing regular performance reports.The candidate should have a Bachelor’s degree and...

Monitor and supervise CCTV and MEP installations across all projects. Develop CCTV point layout designs and plans for all projects. Monitor IT support and helpdesk services across all projects, including internet and server systems. Prepare and review technical drawings and Bill of Quantities (BoQ) estimates for CCTV and MEP installation projects. Conduct...

Perawatan & Perbaikan ATM Melakukan preventive maintenance dan corrective maintenance pada mesin ATM. Menangani gangguan teknis ringan hingga menengah (hardware & software dasar). Melakukan reset, reboot, dan penggantian part minor sesuai standar kerja. Monitoring & Response Merespons laporan gangguan ATM dari monitoring system/helpdesk. Menindaklanjuti...

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan. Believing in the power...