Branch Manager

The Branch Coordinator is responsible for managing and overseeing the administrative functions of a branch office. This includes managing office operations, handling customer inquiries, coordinating with other departments, ensuring compliance with company policies, and providing administrative support to the branch staff. The role requires a high level of organization, communication skills, and the ability to manage multiple tasks simultaneously.

**Role, Responsibility, and Authority**

**Operational Support**:

- Assist in managing day-to-day branch operations, ensuring all processes run smoothly and efficiently. Ensure the office is well-maintained, organized, and stocked with necessary supplies.
- Manage office budgets and expenses, ensuring cost-effectiveness.
- Coordinate with other departments to implement operational strategies and goals.

**Customer Service**:

- Serve as a point of contact for customer inquiries, providing timely and accurate information.
- Resolve customer issues or escalate them to the appropriate department as needed.
- Ensure a high level of customer satisfaction by maintaining professional and courteous communication.

**Administrative Duties**:

- Provide administrative support to branch staff, preparing reports, and managing correspondence.
- Managing of supplier and customer correspondence.
- Maintain and update branch records, files, and customer databases.

**Compliance and Reporting**:

- Ensure all branch operations comply with company policies, procedures, and regulatory requirements.
- Prepare and submit regular reports on branch activities, performance, and challenges to the relevant Line Managers.

**HR & Staff Coordination**:

- Coordinate with other departments to ensure smooth branch operations.
- Assist in the onboarding and training of new operations staff.
- Monitor staff attendance, performance, and adherence to company policies.
- Update of HR Records (leave; medical; payroll)

**Inventory and Supply Management**:

- Monitor inventory levels and coordinate the ordering of office supplies and equipment.
- Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
- Track and Monitor Rental Fleet.

**Event and Meeting Coordination**:

- Plan and coordinate branch meetings, events, and activities.
- Ensure that all logístical aspects of events are handled efficiently.

**IT and Equipment Management**:

- Ensure that office equipment is properly maintained and functioning.
- Coordinate with IT support to resolve any technical issues that may arise.

**Health and Safety Compliance**:

- Ensure that the branch complies with health and safety regulations.
- Conduct regular safety checks and report any concerns to the relevant authorities.

**Communication**:

- Act as a liaison between the branch and other departments, ensuring effective communication and collaboration.
- Communicate updates, changes, and essential information to branch staff and management.

**Finance**:

- Capturing of Debtors and Creditors into SAP
- Preparing of Expense Runs for Finance Team
- Confirmation of Banking Details for Supplier Payments
- Responsible for Office and Warehouse purchases

**Qualifications and Experience**

**Formal Schooling/Degree**:

- A high school diploma or equivalent is required; a bachelor's degree in business administration or a related field is preferred.

**Experience**
- Minimum of 2-3 years of experience in an administrative or office management role.

**Other**:

- Motor Vehicle License with own Vehicle

**Attributes**:

- Detail-oriented and proactive.
- Ability to work independently and as part of a team. Strong problem-solving skills.

**Skills**
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to manage multiple tasks and work under pressure.
- Knowledge of office management procedures and basic accounting principles

**Working Conditions**:

- The role typically involves working in an office environment with standard office hours.
- Some travel may be required, depending on the location and size of the branch.
- May need to work extended hours during busy periods or special events.