Head of Customer Support

2 weeks ago

Jakarta, Indonesia Patrianna Full time

We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team

**Are you a passionate leader **passionate with delivering exceptional player experiences?**

B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our global teams. This pivotal role demands a strategic thinker who can drive customer satisfaction, operational excellence, and continuous improvement.

Here's what you'll do:

- **Oversee Operations**: Manage and optimize CS, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams.
- **Elevate Player Experience**: Develop and execute strategies to improve customer satisfaction, retention, and engagement.
- **Mitigate Risk**: Implement robust fraud prevention and risk management strategies aligned with business objectives.
- **Drive Efficiency**: Streamline payment processing, reduce risks, and ensure compliance with regulations.
- **Foster Collaboration**: Work closely with cross-functional teams to align operational strategies with company goals.
- **Analyze** and Improve: Leverage data to identify trends, optimize processes, and drive continuous improvement.
- **Build and Develop**: Recruit, develop, and retain top talent within the team. Supporting Team Leads drive staff engagement and performance delivering effective results inline with the company OKRs.

**Job requirements**:
**Do you have what it takes?**
- Proven leadership experience in a similar role within the iGaming industry is **essential.**
- Deep understanding of customer support, player management, risk, fraud, and payment operations.
- Strong analytical skills and a data-driven approach to problem-solving.
- Exceptional communication and collaboration skills.
- Ability to thrive in a fast-paced, dynamic environment.

**Why B2Spin?**
- Join a high-growth company with a global footprint.
- Lead a talented team dedicated to player success.
- Enjoy flexibility and remote work opportunities.
- Competitive compensation and opportunities for career growth.

  • Customer Relation Management

    2 weeks ago

    Jakarta, Indonesia Samora Group Full time

    **Requirements**: - At least** 3 years of working experience as Customer Relation Management or Sales Support in F&B / HORECA / Food Manufacturing**: - ** Have experience in working at a B2B Company will be a plus**: - ** Have experience using Zendesk is a must**: - ** 6-month project contract with the opportunity to become a permanent employee**: -...

  • Customer Support

    2 weeks ago

    Jakarta, Indonesia DealPOS Full time

    Bergabunglah dengan team kami, team yang tidak hanya mengenali potensi, tetapi juga mendorong anda untuk tumbuh dan memanfaatkan peluang. Di DealPOS kami menawarkan pengalaman kerja yang nyata, dimana anda akan memiliki kesempatan untuk berkontribusi dalam menciptakan dampak bagi pelanggan kami dengan pelatihan dan dukungan dari para mentor. Kesempatan ini...

  • Customer Support

    1 week ago

    Jakarta, Indonesia Renos.id Full time

    Provide general support to customers & troubleshoot problems. - Resolve conflicts or disagreements between sellers and buyers, and investigate the disputes and gather relevant evidence. - Document all interactions with customers in the Call Center Database (Customer Relationship Management), for further use if necessary. - Follow up on complaints/input and...

  • Customer Support Manager

    1 week ago

    Jakarta, Indonesia PT Monotaro Indonesia Full time

    **Responsibilities**: - Lead Customer Support team to make sure smooth operation process to deliver excellent customer satisfaction - Initiate improvement strategy to increase customer satisfaction rate - Maximizes on customer support operational performance through the provision of technical advice to customer support agents, detecting and diagnosing...

  • Nka Operation Support

    1 week ago

    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...

  • Head of Customer and Distribution Contact Center

    1 week ago

    Jakarta, Indonesia Manulife Full time

    Head of Customer and Distribution Contact Center is a key management role within the COO responsible for providing an outstanding service to our customers and distributions, establish and execute the future roadmap of customer and distribution experience journey. The incumbent plays a key role in driving company’s strategy to become a number one choice for...

  • Customer Support Consultant

    2 days ago

    Jakarta, Jakarta, Indonesia SupportYourApp Full time

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Customer Support

    1 week ago

    Jakarta, Indonesia PT VALDO SUMBER DAYA MANDIRI AREA JAKARTA Full time

    About the Assignment: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners - Support projects from all...

  • Field Customer Support

    1 week ago

    Jakarta, Indonesia OttoDigital Group Full time

    OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better...

  • Customer Support indonesian Speakers

    1 week ago

    Jakarta, Indonesia Mindpec Full time

    **Job Title**: Customer Support Specialist (Indonesian & English Speaker) **Location**: Malaysia **Job Overview**: As a Customer Support Specialist, you will be responsible for assisting our Indonesian-speaking customers. You will handle inquiries, resolve issues, and provide support through various communication channels while ensuring a high level of...