Customer Support
1 week ago
Provide general support to customers & troubleshoot problems.
- Resolve conflicts or disagreements between sellers and buyers, and investigate the disputes and gather relevant evidence.
- Document all interactions with customers in the Call Center Database (Customer Relationship Management), for further use if necessary.
- Follow up on complaints/input and act as a liaison for complaints/input submitted by customers for follow-up (either directly on the spot or escalated to the relevant unit).
- Maintain and improve service quality by following guidelines to meet the quality standards contained in the Standard Operating Procedures.
- Form and create sustainable relationships with customers.
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
- Minimum Qualifications: 1-2 years experience in Customer Service.
- Ability to adapt/respond to various types of people's characters.
- Strong communication skills & customer-oriented.
Renos is an end-to-end online marketplace that specialized in home and living products. We aim to bridge direct connections between manufacturers, service providers, and homeowners with AI technology and industry-led operation quality. This enables buyers to conveniently choose products, compare prices, access special deals, and try out samples before putting the right items in shopping carts at our one-stop service platform.
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