IT Production Support

2 days ago

Jakarta, Indonesia Manulife Full time

**The opportunity**

**Position Responsibilities**:

- **Incident Management**: Respond to and resolve production issues in a timely manner, following established incident management protocols. Escalate complex issues to relevant teams as necessary., and incident reports
- **Troubleshooting**: Diagnose and troubleshoot issues affecting production systems. Analyze logs, error messages, and performance metrics to identify root causes.
- **Problem Management**: Analyst and follow-up permanent solution recuring issue
- **Change Management**: Participate in the planning and implementation of changes to production systems as adviser. Ensure that changes are tested, documented, and executed with mínimal disruption to business operations.
- **Performance Tuning**: Collaborate with development and infrastructure teams to optimize the performance of production systems. Implement tuning and configuration changes as required.
- **Documentation**:Maintain up-to-date documentation of production support procedures, system configurations. Provide clear communication to stakeholders regarding system status and issues.
- **Collaboration**:Work closely with development, QA, and infrastructure teams to support new releases and updates. Ensure that new code and configurations are production-ready.
- **Compliance and Security**:Ensure that production systems comply with internal security policies and industry regulations. Participate in audits and implement security measures as required.
- **Continuous Improvement**:Identify opportunities to improve system reliability, performance, and support processes. Propose and implement solutions to enhance production operations.

**Required Qualifications**:

- University Graduate in Computer Science preferred or equivalent professional experience
- Over 2 years solid working experience in engineering roles or It Application Support roles
- Knowledge with restful API and Web app development skills (technologies such as Java / JavaScript / Angular / React / Kubernetes / Spring Boot / Message queue etc.)
- Experience in RDBMS and NoSQL database
Experience with CI/CD
- Experience with monitoring tool (new relic, Dynatrace, etc.)
- Collaborative attitude, willingness to work with team members
- Proactive, self-motivated and adapted to changes
- Good organizational and problem-solving abilities that enable you to manage through creative abrasion
- Good verbal and written communication, effectively articulates technical vision, possibilities, and outcomes
- Good communication skills in English and Bahasa, both written and spoken

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

  • Product Support

    2 weeks ago

    Jakarta, Jakarta, Indonesia Kredivo Group Full time 30,000,000 - 50,000,000 per year

    We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team...

  • Product Support

    2 weeks ago

    Jakarta, Jakarta, Indonesia Kredivo Group Full time 10,000,000 - 20,000,000 per year

    We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Business/Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that...

  • IT Production Support

    3 days ago

    Jakarta, Jakarta, Indonesia Avrist Assurance Full time

    Job description:Monitor and ensure all production systems and applications run smoothly with minimal downtime.Handle incidents, system errors, and production issues in a timely and effective manner.Perform daily system and application performance monitoring to ensure business operations are not disrupted.Analyze and troubleshoot technical issues across...

  • IT Production Support

    1 week ago

    Jakarta, Jakarta, Indonesia Adhyatama Teknologi Solusi Full time

    RequirementsExperience:Bachelor's degree in Computer Science, Information Technology, or related field.1–2 years of work experience in IT support, system administration, or production support roles. Key ResponsibilitiesMonitor production systems and applications (Java, Oracle, Python, Linux) to ensure optimal performance and uptime.Respond to and resolve...

  • Customer Support

    6 days ago

    Jakarta, Indonesia Swim it Right Full time

    **Job Title**: Customer Support **Reports To**: Operations Supervisor **Employment Type**: Full-Time **About the Role** We’re looking for a dedicated and customer-focused individual to join our team! As **Customer Support**, you’ll be the first point of contact for parents and students—helping with inquiries, managing enrollments, coordinating class...

  • Product Support

    1 week ago

    Jakarta Metropolitan Area, Indonesia Kredivo Group Full time $1,200,000 - $1,800,000 per year

    We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration withBusiness/Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that...

  • IT Production Support

    2 weeks ago

    Jakarta, Jakarta, Indonesia Asiatek Solusi Indonesia Full time 1,200,000 - 3,600,000 per year

    Qualifications1–2 years of experience in IT support, system administration, or production support roles.Bachelor's degree in Computer Science, Information Technology, or a related field.Proficient in both written and spoken English and Bahasa Indonesia.Strong knowledge of Java scripting and Jasper Reports.Proficiency in Oracle and PL/SQL ...

  • IT Support

    1 week ago

    Jakarta, Indonesia IT Help Desk Indonesia Full time

    Kualifikasi: Usia Max 33thn Berpengalaman sebagai IT Support / IT Helpdesk min 2thn Menguasai perbaikan Printer Manguasai merakit dan instalasi hardware komputer Dapat melakukan instalasi dan konfigurasi software komputer beserta mampu memperbaiki troubleshooting software yang umum Mengerti dan dapat melakukan instalasi dan konfigurasi security computer...

  • Product Support Internship

    1 week ago

    Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full time

    **Job Desc**: 1. Coordinate with all business units to support new product development and improvement of existing products. 2. Work with the product development team on new product performance analysis. 3. Providing support, including procedural documentation BRD (Business Requirements Document) and relevant reports 4. Handle incoming requests from...

  • Product Support

    2 weeks ago

    South Seribu Islands, Jakarta, Indonesia Kredivo Group Full time 400,000 - 800,000 per year

    We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Business/Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that...