Operation Manager

21 hours ago

Yogyakarta, Indonesia convergence Full time

**About the role**:
Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction.

**What You Will Do ;**:

- Meet all Key Performance Metrics established.
- Maintain metrics and analyze data to assess performance and implement improvements Hire, coach and provide training to personnel to maintain high customer service standards.
- Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction and operational efficiency.
- Supervising day to day operations in the customer service division.
- Establish and maintain a positive work environment, which sustains an exceptionally high level of team member morale.
- Promotes and coordinates communication between all departments.

**What You will Need ;**:

- Diploma/Bachelor's degree in any field.
- 5 years of Call Center leadership preferred Ability to take initiative and work independently.
- Excellent problem solving/resolution skills.
- Strong English communication skills.
- Self-motivated, well organized, detail oriented
- Proficient in MS Office (Especially Powerpoint)
- Excellent presentation skills
- Professional, proactive, positive and can-do attitude

Gaji: Rp9.000.000 - Rp12.000.000 per bulan

Kemampuan Bekerja Jauh dari Rumah/Pindah Rumah:

- Yogyakarta: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diwajibkan)

Bahasa:

- Inggris (Diwajibkan)

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