Lead Online Sales Agent
5 days ago
By achieving sales target in Retail business unit
By managing team to achieve sales target
By analyzing online customer's behaviour to provide business recommendation
By proposing new business initiative to increase sales or at least achieving target
By optimize any kind of tools, customer management system, and technical workflow to improve customer experience on online shopping
By doing quality assurance regularly to each customer service agent to be aware and committed in achieving team's objective in term of productivity each agent
By providing sales reporting and its analysis
Minimum 3 Years of Relevant Experience preferably in Online B2C company, mainly in customer service
Must have a grasp on numbers and willing to handle large volumes of data and analysis
Quick learner and highly action oriented with the ability to work in a fast paced and dynamic environment
Ability to manage/influence multiple stakeholders, good cross functional skill
Experienced in CRM strategy, such as freshdesk, WABA management system, etc.
**Skills**:
Having strong ability to know and understand customer's need or preference
Having excellence communication skill and proper knowledge about selling online approach
Problem solver with providing excellent solution attitude
Having good time management, adaptability, and multi-tasking
Having technical skill on data management including its analysis
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