Quality Control Advisor

**JOB SUMMARY**

Contribute to the success of the organization and site by effectively using Quality Control Advisor processes. The role is to use their experience to provide recommendations based on individual needs and preferences of each potential owner and follow through with the Quality Control Advisor contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
The role includes maintaining the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). Convert prospective owners into purchasers as well as reload Owners by monitoring and following the Quality Assurance process. Develop relationships with prospective owners and following up on referrals and leads

**JOB SPECIFIC TASKS**

**Quality Control Process**

**Presenting Advice and Recommendations**
- Follow and adhere to the Consultative Process when presenting to owners and clients.
- Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the presentation.
- Provide prospective owners and Owners a Gallery, Property and Model tour specific to their distribution site.
- Explain the features of the product and advocate the appropriate amount of points taking into account the clients personal circumstances to ensure any recommendations are made in the best interests of the clients and Owners.
- Complete and close the contract process by ensuring all required/legal paperwork and documents are signed and notarized.
- Ensure clear understanding of finance options and present as an approach to ownership if appropriate to their personal circumstances.
- Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
- Answer Owner and client questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
- Use, demonstrate, and/or coordinate virtual tour (eTour) software for clients.

**Conducting and Managing Business Transactions**
- Assure complete and accurate processing of documents.
- Review details of contracts with prospective owners and Owners once they decide on purchase.
- Work with Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
- Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
- Complete purchase summary worksheet at end of each sale.
- Reach out to Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

**Giving Presentations**
- Follow and adhere to the consultative Quality Control Advisor process when presenting to owners and guests.
- Establish trust with the prospective owner and Owners throughout the entire processes to build on-going rapport.
- Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the presentation.
- Provide prospective owners and Owners a gallery, property and model tour specific to their distribution site.
- Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
- Complete and close the Quality Control Advisor contract process by ensuring all required/legal paperwork and documents are signed and notarized.
- Practice and continue to develop and improve script and presentation.
- Ensure clear understanding of finance options and present as an approach to ownership.
- Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
- Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance,
- repairs, and appraisals.
- Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

**Building and Maintaining Customer Base**
- Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
- Follow up on referrals/leads from owners.
- Fulfil requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
- Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
- Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
- Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ens