Sales Executive

**Company Description** Join** us at Accor, **where** life pulses **with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**
**Job Description** Sales Executive (Wedding & Social Event)**
Through your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

**What’s in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and worldwide
- Ability to make a difference through our Corporate Social Responsibility activities.

**What you will be doing**:

- To gain new accounts while maintaining and prospecting established accounts under the guidance and supervision of the Director of Sales in coordination with the Sales Manager within the limits established by Mercure Serpong Alam Sutera policies & procedures oversee and implement all sales activities in his/her specific area of responsibility.
- Promotes his/her hotel to achieve optimal sales at the best possible conditions to update with the different local markets.
- You are responsible for assisting the Sales Manager, coordinating and implementing all aspects of social and wedding events to ensure successful events.
- Relationship building with all the current and prospective customers.
- Determine effective and productive sales programs.
- Relationship building with all the current and prospective customers
- Upgrade knowledge and awareness of the facilities provided by Mercure Serpong Alam Sutera.
- Assist the Sales Manager in the execution of sales plans and strategies.
- Identify prospects for sales deals within targeted markets of the assigned area /segment and also prepare and conduct sales presentations in coordination with the Sales Manager.
- Professionally conduct routine telemarketing activities to identify new clients for social and wedding events.
- Submit monthly and weekly sales plans and market analyses (monthly) as well as daily sales/activity reports.
- Attends and contributes to all meetings as required.
- Ensure to provide a courteous and professional service at all times.
- Handles guest inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up.
- Ensure high standards of personal presentation and grooming.

**Qualifications** Your experience and skills include**:

- Degree in public relations, communications, or hospitality.
- Minimum of 1 year of experience in a similar capacity with proven track records.
- Communication and marketing skills.
- Project management experience.
- Good leadership skills.
- Highly Organized.
- Multi-tasker.
- Good time management.
- Proficiency in various event software.
- Expert interpersonal skills.
- Risk management experience.
- Relevant sales experience is an asset.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible & reliable.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.

**Additional Information**
Mercure Serpong Alam Sutera is ALLSAFE sanitary & safety label certified. ALLSAFE standards have been developed by Accor Global, Bureau Veritas, and the world's leading medical authorities.
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the centre of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travelers.