Service Sales Support

3 days ago


Jakarta, Indonesia GEA Group Full time

Job opportunity
- **Service Sales Support**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
- Why join GEA- ** Job information**-
- **Reference Number**
- JR-0035933
- **Job function**
- Service** Position type**
- Full time
- **Site**
- Puri Indah Financial Tower, 2nd Floor lot 203-205, Unit 03 & 05A, Jl. Puri Lingkar Dalam Blok T8, Kembangan Selatan Jakarta Barat 11610 Jakarta Raya- GEA Group is seeking a proactive and detail-oriented Service Sales Support Executive to join our Liquid & Powder Technologies (LPT) division. This role is essential in supporting the service sales team while actively engaging in spare-part sales activities (30-40%) to drive growth in GEA aftermarket services. You will collaborate closely with internal stakeholders and customers to deliver spare-part solutions that ensure optimal performance of GEA equipment.- Your responsibilities and tasks:- Sales Support & Coordination- Prepare and manage service and spare part quotations, contracts, and proposals for LPT equipment.
- Handle invoicing, purchase orders, and monitor shipment, clearance, delivery, and accounts receivable, in coordination with internal and external stakeholders.
- Maintain CRM records and track service sales pipelines and open quotations.
- Support the preparation of service agreements, including preventive maintenance contracts and spare parts packages.
- Execute orders for spare parts and field service, ensuring on-time delivery to customers.
- Maintain the installed base database, including data entry, document control, and other administrative tasks.
- Monitor stock levels, manage inventory, and coordinate ordering processes.
- Prepare and support service documentation such as reports, manuals, and related materials.-
- Active Sales Engagement- Participate in customer meetings, technical discussions, and commercial negotiations alongside the service sales team.
- Monitor competitor activities and market trends to support strategic sales initiatives.
- Serve as a key point of contact for customers regarding spare-part inquiries and follow-ups.
- Ensure high levels of customer satisfaction through timely and professional support.- Your profile and qualifications:
Bachelor’s degree in Engineering, Food Technology, Business, or a related technical field.
- Minimum 2 years of experience in sales support, customer service, or technical sales—preferably in industrial equipment or process technology.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proficiency in Microsoft Office and CRM tools (e.g., Salesforce).
- Familiarity with process equipment in food, dairy, beverage, or pharmaceutical industries.
- Understanding of service business models, including spare parts, maintenance, and digital services.
- Experience in preparing technical-commercial proposals and managing service contracts.


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