Customer Service Executive

4 days ago

Jakarta, Indonesia EASY SPEED INTERNATIONAL LOGISTICS LIMITED Full time

Customer Service Executive (Air freight and sea freight)

Location: Jakarta

Company: Easyspeed Global Forwarding(Indonesia)

Position: Full-time

About Us

We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.

Position Summary

Key Responsibilities
- Procure the most effective option based on rates, transit time, customers’ requirements, etc.
- Generate competitive quotations.
- Be part of the Control Tower for the region.

Customer Support
- Act as the primary point of contact for customers regarding airfreight inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination
- Manage the logistics of airfreight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving
- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance
- Prepare and review shipping documentation to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight shipments.

Collaboration
- Work closely with the operations and sales teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.

Performance Tracking
- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

**Qualifications**:

- Bachelor’s degree in Logistics, Business Administration, or a related field preferred.
- Minimum of 3 years of experience in airfreight customer service or freight forwarding.
- Strong understanding of airfreight operations, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment.

Expected Start Date: 01/07/2025

  • Customer Service Representative

    1 week ago

    Jakarta, Jakarta, Indonesia Marquee Executive Offices Full time 25,000,000 - 50,000,000 per year

    To maintain and update all client contact information and ensure new updates are changed accordinglyTo handle and coordinate customer's requests accordingly.To have good negotiation skill with suppliers.To handle FB stock including stock check and inventory control.To implement effective purchasing procedureRequirements:Minimum Bachelor Degree (S1)Maximum 27...

  • Customer Service Executive

    1 week ago

    Jakarta, Jakarta, Indonesia Axinan Full time 120,000,000 - 180,000,000 per year

    About Igloo Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate...

  • Executive - Customer Service

    5 days ago

    Jakarta Metropolitan Area, Indonesia SeaLead Full time $30,000 - $60,000 per year

    Job title: Executive – Customer ServiceDepartment - Customer Services and DocumentationDirect reports - NILJob PurposeThe primary role of the Customer Service Executive is to manage incoming customer calls and inquiries, offer solutions to our customers with accuracy and efficiency, identifying and assessing customer needs to achieve satisfaction.Main...

  • Customer Service

    1 week ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Customer Services

    2 days ago

    Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    Have experience in frontliner - Understand and able to speak English. - Able to drive car and have a valid driver's license **Position : Customer Service(Usher)** **Location : Jakarta** **Role Summary & Responsibility**: Delivering customer service with high standard to provide information, delivering brand story, product knowledge and executing on site...

  • Customer Service Executive

    2 days ago

    Jakarta, Indonesia Avery Dennison Full time

    **Company Description** **AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN** AUSTRALIA**, **CHINA**, **INDIA**, **JAPAN**,** SINGAPORE**, **MALAYSIA**, **THAILAND**, **VIETNAM** AND **INDONESIA**, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN** GREATER CHINA** AND** VIETNAM**.** **Job Description** ABOUT YOUR ROLE**: You...

  • Customer Service

    1 week ago

    Central Jakarta, Jakarta, Indonesia PT. Elabram Systems Full time $500,000 - $1,000,000 per year

    Job SummaryElabram are looking for a friendly, proactive, and customer-focused individual to join our team as a Customer Care Executive. You will handle customer inquiries across multiple channels and perform outbound calls for follow-ups, surveys, and issue resolution. Key ResponsibilitiesRespond to customer inquiries via WhatsApp, Instagram, , phone...

  • Customer Service Executive

    1 week ago

    Jakarta, Indonesia Sperton Full time

    Minimum 1-2 years in customer service, hospitality - Under Graduate/ Graduate - Answering customer queries - Ensure data accuracy & data confidentiality - Ensure that the entire process is completed within the mandated Turn Around Time - Complete Visa Application Documentation **Salary**: Rp10,000,000 - Rp13,000,000 per month Ability to...

  • Customer Service Manager

    4 days ago

    Jakarta, Indonesia INNIO Full time

    **Role Summary** The Customer Service Manager works closely with our Partners to build strong, supportive relationships with them and their personnel across the APAC region. The CSM will work with all functions of INNIO to facilitate transactions for the Partner in parts fulfillment, warranty, fleet programs, and technical issue resolution. The CSM will...

  • Services Account Executive

    2 days ago

    Jakarta, Indonesia Microsoft Full time

    Services Account Executive role is designed to represent both **Unified Support** and **Consulting Services** across all stages of the sales framework. The SAE acts as a **trusted advisor**, partnering with AEs, SSPs, CSAMs, and STUs to accelerate cloud growth, AI transformation, and customer value realization. Core responsibilities: - ** Deliver Secure,...