Sales & Service Officer

2 days ago

Pontianak, Indonesia PT Bank Danamon Indonesia Full time

**Date**:Mar 5, 2025

**Location**: Kota Pontianak

**Company**:PT Bank Danamon Indonesia Tbk

**Job Purposes**:

- Melaksanakan kegiatan operasional dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan, peraturan internal dan external yang berlaku.

**Job Purposes**:
**Responsibilities**:
**1)Sales & Service**:
- Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan- Memberikan pelayanan sesuai SLA yang berlaku- Menangani & melakukan tindak lanjut atas komplain di cabang sesuai ketentuan

**2)Financial**:
- Mendukung pencapaian target bisnis sesuai yang ditetapkan- Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis.- Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan

**3)Risk & Control**:
- Melaksanakan proses KYC, APU & PPT sesuai ketentuan yang berlaku.- Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku.

**4)Productivity & Eficiency**:
- Mengikuti training/pelatihan/sertifikasi yang ditetapkan- Melakukan diskusi dengan PUK apabila diperlukan

**Responsibilities**:
**Measurement Criteria**- Service Measurement ,SLA, Complaint Resolution-
- Bisnis Performance,Pencapaian Target Bisnis-
- Audit Rating,ICU Rating,BOR Finding,ORMS,RCSA-
- Training Mandays,Certification,Employee Engagement Survey**General Qualification**:
- Memiliki kemampuan interpersonal dan komunikasi yang baik-
- Orientasi pada pelanggan-
- Berpenampilan menarik, ramah, dan antusias-
- Memiliki pemahaman terhadap produk perbankan-
- Memiliki pemahaman standard pelayanan cabang**Education**:
Minimal D-3

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