Sales & Service Officer (Kalbar)

15 hours ago

Pontianak, West Kalimantan, Indonesia PT. Bank Danamon Indonesia Full time

Date: Dec 8, 2025

Location: Kota Pontianak

Company: PT Bank Danamon Indonesia Tbk

Job Purposes

Melaksanakan kegiatan operasional dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan, peraturan internal dan external yang berlaku.

Job Purposes
Main Accountabilities

1)Sales & Service :

  • Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan.
  • Memberikan pelayanan sesuai SLA yang berlaku
  • Menangani & melakukan tindak lanjut atas komplain di cabang sesuai ketentuan

2)Financial :

  • Mendukung pencapaian target bisnis sesuai yang ditetapkan
  • Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis.
  • Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan

3)Risk & Control :

  • Melaksanakan proses KYC, APU & PPT sesuai ketentuan yang berlaku.
  • Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku.

4)Productivity & Eficiency :

  • Mengikuti training/pelatihan/sertifikasi yang ditetapkan
  • Melakukan diskusi dengan PUK apabila diperlukan
Main Accountabilities

Measurement Criteria

  • Service Measurement ,SLA, Complaint Resolution

  • Bisnis Performance,Pencapaian Target Bisnis

  • Audit Rating,ICU Rating,BOR Finding,ORMS,RCSA

  • Training Mandays,Certification,Employee Engagement Survey

Job Specification (Education,Certification)
Minimum D-3

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