IT Support Engineer

2 weeks ago

Jakarta, Indonesia TikTok Full time

Job description

The IT Support Engineer will interface daily with other technical staff, and work on assignments and delivering services to end-users. The incumbent will work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and drive service improvement to assist in its growth. May be assigned to lead initiatives/projects to drive technology improvement and user satisfaction as required.

Experience Level:
3 + years work experience in Computer Science or relevant.

Mandatory requirement:

- Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
- Excellent communication skills (At least reading) in English
- Good problem-solving skills, ability to troubleshoot and resolve issues without unnecessary escalation to higher levels of support.
- Team player with collaborative mindset, able to consider the “big picture” during decision making process.
- Ability to follow written and verbal instructions, willingness to learn and develop in both areas of technical and soft skills.
- Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems
- Good understanding of common PC & Mac hardware components and connections.
- Good understanding of Network Protocols (TCP/IP/UDP/ICMP etc.)

Desired Skills:
- Working knowledge of Conference Technology, Audio Visual.
- Working knowledge with 1 or more ITSM ticketing system.
- Working knowledge of Service Knowledge Management System.
- Working knowledge of Mobile device management and support.

Contract length: 12 months

**Salary**: Rp8,551,062 - Rp15,227,360 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- IT Support: 1 year (required)
- Mac OS: 1 year (preferred)
- Networking: 1 year (preferred)

**Language**:

- English (required)

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