Merchant Support Executive
1 week ago
**Responsibilities**:
Conducting regular onsite and offsite visits and checking on merchant’s activities to ensure smooth operations.
- Preparing and submitting daily activity reports include issuing resolved feedback and performance reports.
- Escalating the issues/complaints to higher authority for solution if needed.
**Requirements**:
- A Bachelor’s degree in Business, Management, Communications, IT or related field
- 1-2 years’ experience as Merchant Support, Customer Service or related position is a plus
- Familiar with e-commerce, internet and digital industry
- Knowledge of online marketing and marketing channels will be an advantage
- Good communication and interpersonal and multi-tasking skills
- Good client relationship management and customer service skills
- Positive attitude, attention to detail and customer oriented
- Able to work at least one weekend day every week, and willing to WFO 5 days/week in the project site (Jakarta Area)
- Proficient in Ms. Excel
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