Executive, Merchant Acquisition

3 days ago

Tangerang, Indonesia AirAsia Full time

Guide merchant base throughout their customer journey - from implementation through renewal
- Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure platform usage achieves full business value
- Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
- Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
- Utilize various CRM systems to track customer details, including customer health, engagements, and potential renewal/sales opportunities
- Stay current with the most recent enhancements to our products and educate customers on offerings and updates
- Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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