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Customer Experience

2 weeks ago


Semarang, Indonesia PT. Mitracomm Ekasarana Full time

**Kualifikasi**:
1. Pendidikan mínimal D3/S1 dengan IPK/GPA mínimal 2.75

2. Terbuka untuk fresh graduate, memiliki pengalaman di Contact Center atau Travel Agency lebih disukai

3. Memiliki kemampuan komunikasi yang baik, problem solving, dan kemampuan analisis baik

4. Mampu mengoperasikan Microsoft Office dengan baik.

5. **Memiliki kemampuan Bahasa Inggris mínimal Conversational Level atau B1 proficiency test**

6. Bersedia bekerja secara shift di Semarang (WFO)

**Tugas dan tanggungjawab**:
1. Memberikan informasi dan solusi atas permasalahan dan permintaan pelanggan

2. Handling complain pelanggan melalui live chat dan call

Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan

Pendidikan:

- S1 (Diwajibkan)

Pengalaman:

- Customer Care Digital: 1 tahun (Diwajibkan)