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People Partner

4 hours ago

Jakarta, Indonesia Liven Full time

**Join the revolution in hospitality tech**

**Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At **Liven**, our platform is built to help hospitality businesses **save more and work smarter** by seamlessly integrating every aspect of their operations — from **ordering and payments** to **back-of-house management**.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by **AI-enriched insights** and **automated workflows**, enabling smarter decision-making and smoother operations at scale.

We’re proud to be an **AI-first organisation**. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

**Key Milestones**:

- ** Expansion**: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- ** Global Reach**: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

**Here’s a quick glimpse of Liven**:

- You can visit Career
- You can visit LinkedIn
- You can Visit Blog
- Acquisition News

**About the role**

This isn’t just another HR role—it’s a strategic seat at the table. As our **People Partner based in BSD, Jakarta**, you’ll play a pivotal role in shaping how we lead, support, and scale teams across Liven’s regional and global footprint.

You’ll work shoulder-to-shoulder with leaders—initially within our high-growth Product and Engineering teams—to embed scalable, AI-augmented people practices. This isn’t about traditional HR. It’s about being a **trusted strategic partner** who uses smart systems, people data, and emotional intelligence to drive performance and connection.

You’ll champion self-service, automation, and AI-enhanced tools like Rippling, ClickUp, Guru, and EMPQuest—empowering managers to move faster and make better decisions. From embedding lightweight performance frameworks to facilitating leadership coaching and engagement, your impact will be both high-touch and highly tech-enabled.

As we scale across Southeast Asia and globally, your role will evolve to influence company-wide programs, culture, and change initiatives. You’ll help ensure our people strategies are both deeply human and AI-smart—balancing local nuance with global consistency.

**What you'll do**
- Serve as a trusted advisor to managers and leaders in Product & Engineering
- Coach leaders on feedback, performance, and team dynamics—leveraging AI-enabled insights
- Lead G’Day Calls, pulse checks, and engagement initiatives—powered by data and automation
- Drive and support performance cycles and talent planning using scalable frameworks
- Guide cultural and change initiatives, including OKRs and strategic transitions
- Address employee relations with empathy, confidentiality, and systems thinking
- Embed psychological safety and inclusive practices in AI-enhanced workflows
- Collaborate cross-functionally to scale employee experience across Southeast Asia
- Champion leadership development tools and learning experiences—both human-led and AI-assisted
- Be a visible culture amplifier and trusted guide in our Jakarta hub

**Qualifications**
- 5+ years in People & Culture, across business partnering and operations
- Strong coaching and people development capabilities
- Confident in handling performance, feedback, and ER matters
- Skilled in change management and organizational effectiveness
- Digitally fluent—proactive with tools like Rippling, ClickUp, Slack, AI platforms
- A fan of AI—curious about how tech can enhance empathy, performance, and experience
- Excellent communicator with high emotional intelligence
- Culturally agile—experience across Southeast Asian markets a strong plus
- Passionate about high-performance, high-connection teams

**Good to Have**
- Experience supporting distributed or remote-first teams across time zones
- Exposure to organizational design, global mobility, or workforce planning
- Track record in DEIB programs, preferably supported by tools or dashboards
- Ability to translate people data into actionable insights and trends
- Coaching certification or leadership facilitation experience
- Familiarity with automation workflows and AI adoption in People Ops
- Understanding of Southeast Asian labor laws and compliance frameworks
- Strong business acumen with the ability to tie people