Partner Tech Enablement

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to **#ElevateThroughImpact** and raise Indonesia's software standard.
- Act as the **technical knowledge PIC** for the Partnership team, serving as a bridge between Partnership, Product, and Engineering to ensure smooth collaboration and technical alignment.
- Provide **technical support** during partner implementation of Qontak solutions and assist partners post-training with best practices, including MR, URD, end-to-end configuration, and workflow implementation.
- Support partners in diagnosing and resolving **technical issues** related to Qontak and Officeless platforms.
- Deliver consultative guidance on **system setup, workflow configuration, and customization** to ensure successful partner enablement.
- Customize **Officeless Workflows** using JavaScript based on partner requirements.
- Understand and articulate how **Meta / WhatsApp Business APIs**, **Qontak**, and **Officeless Workflows** integrate into a partner’s ecosystem.
- Collaborate closely with **Marketing, Product, and VAS teams** to align technical needs with partnership initiatives.
- Document technical requirements, configurations, and partner feedback to support continuous improvement.
- Proactively identify and suggest enhancements to partner onboarding and integration processes.
- Empower partners through **training, documentation, and technical enablement** to build self-sufficiency.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- 1-3 years of experience in a **technical support, presales, partner enablement, or implementation role** within a SaaS or technology company.
- Strong understanding of **API and system integration**, including CRM, ERP, and HRIS connectivity.
- Familiarity with **system architecture** concepts and ability to explain technical flows to both technical and non-technical audiences.
- Hands-on experience with **workflow configuration**, **JavaScript customization**, and **report builder tools**.
- In-depth knowledge of **Qontak platform functionalities**, **Meta / WhatsApp Business API**, and **Mekari Officeless** solutions.
- Strong **project coordination**, **analytical thinking**, and **documentation** skills.
- Excellent **communication** and **interpersonal** skills to translate complex technical concepts into clear explanations.
- **Problem-solving mindset** with proactive approach to troubleshooting and process improvement.
- Proven ability to **collaborate cross-functionally** with internal teams (Product, Engineering, Marketing, VAS).
- A **partner enablement mindset**, focused on empowering partners to achieve success independently.

**What You Will Get**:
1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.
- We wish you the best. Hope to see you around soon