Guest Relations Manager at Villa Tokay Gili Air

3 days ago

Lombok, Indonesia Villa Tokay Full time

**Guest relations manager at Villa Tokay Gili Air**

Villa Tokay, a luxury boutique resort in Gili Air, is looking for a friendly and motivated Guest Relations Manager to join our team. If you love helping guests and being part of a great hospitality team, this job is for you

**Your responsibilities**:
As a Guest Relations Manager, you will help guests have a memorable experience at Villa Tokay. Your main tasks:

- Welcome guests when they arrive and ensure a smooth check-in and check-out.
- Answer guest questions and handle requests and complaints professionally.
- Assist guests with booking tours, activities, and restaurant reservations.
- Coordinate with housekeeping, food & beverage, and spa teams to ensure excellent service.
- Manage reservations and update guest information in Cloudbeds (hospitality management system).
- Handle daily reports, payments, and basic back-office tasks.

**What we are looking for**:

- Outgoing, friendly and positive personality who enjoys helping others.
- Experience in guest relations, front office, back office or hospitality is preferred.
- Strong communication and problem solving skills.
- Excellent English communication skills (additional languages are a plus).
- Experience with Cloudbeds or other hotel management systems is an advantage.
- Organized, detail oriented, and able to work well in a team.
- Someone who enjoys island life and hospitality

**What we offer**:

- A friendly and professional team.
- A competitive salary, based on experience.
- Accommodation included.
- Opportunities for growth in hospitality and resort management.

**Hiring process**:

- Submit your resume and cover letter to

If you are passionate about hospitality and ready to work in Gili Air, we would love to meet you Villa Tokay is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Tipo de puesto: Tiempo completo

Puede trasladarse/mudarse:

- Lombok: Trasladarse al trabajo sin problema o estar dispuesto a mudarse con una paquete de apoyo para mudarse proporcionado por la empresa (Deseable)

Idioma:

- English (Deseable)

Ubicación:

- Lombok (Deseable)

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